LIVIA VIEIRA
Stoughton
Summary
Ambitious worker equipped to handle front desk operations such as greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills. Brings three years of experience managing fast-paced front desk operations as well as dealing with claims, authorizations, and appeals.
Overview
6
6
years of professional experience
Work History
Court Service Center Intern
Brockton District Court
02.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted individuals in completing court forms and other documents.
- Ensured that brochures, forms, and other informational materials are available and up to date.
- Accurately entered and updated litigants' information into the court's database during triage.
- Provided interpretation services for Portuguese-speaking litigants, ensuring clear and accurate communication.
Consumer Relations Representative
Tempus Unlimited
10.2022 - 05.2024
- Managed and resolved an average of 100+ calls, complaints, and inquiries daily
- Utilized the Communications system to track and follow up on customer issues, ensuring timely and effective resolution
- Collaborated with other departments to address and resolve complex customer problems
- Proactively contacted customers to verify the accuracy and completeness of their submitted timesheets, ensuring timely processing and payment and helping them understand the timesheet policies and procedures.
Dental Receptionist
Emessa Family Dental
08.2020 - 10.2022
- Answered and managed incoming calls and emails
- Collected payments from patients and arranged payment schedules
- Verified, updated, and entered patient information into the system
- Arranged documents for insurance claims
- Gathered medical information, dental health history, and vitals from patients
- Maintained a master calendar and scheduled new appointments based on provider availability
- Received and distributed incoming fax, mail, and parcels to staff to facilitate communication.
Barista
Dunkin Donuts
07.2020 - 08.2020
- Worked collaboratively with team members to ensure efficient operation and customer service during busy periods
- Communicated effectively with shift leaders and management to address any operational issues promptly
- Ensured the cleanliness and organization of the store, including the dining area, restrooms, and preparation room
- Conducted regular inventory checks and reported discrepancies to management, ensuring accurate stock levels.
Sandwich Artist
Subway
10.2018 - 07.2020
- Kept customer and food preparation areas clean and well-organized
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination, and illnesses
- Delivered superior customer service focused on quality and meeting customer needs.
Education
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts Dartmouth
05.2024
High School Diploma -
Stoughton High School
06.2020
Skills
- Organization and efficiency
- Multi-line telephone skills
- Document control
- Claims and prior authorizations handling
- Attention to Detail
- Flexible Schedule
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Court Service Center Intern
Brockton District Court
02.2024 - 05.2024
Consumer Relations Representative
Tempus Unlimited
10.2022 - 05.2024
Dental Receptionist
Emessa Family Dental
08.2020 - 10.2022
Barista
Dunkin Donuts
07.2020 - 08.2020
Sandwich Artist
Subway
10.2018 - 07.2020
Bachelor of Arts - Crime And Justice Studies
University of Massachusetts Dartmouth
High School Diploma -
Stoughton High School
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