Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mina McKoy

Chelsea,MA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience

Work History

Practice Team Leader

Tufts Health Medical Center
09.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with patients through positive attitude and attentive response.
  • Supervised 5 patient coordinators to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Mentored and guided 4 employees to foster proper completion of assigned duties.

Administrative Coordinator

BETH ISRAEL DEACONESS HOSPITAL
03.2022 - 09.2023
  • Manages the execution of clinic flow at Liver Tumor Multispecialty clinic by providing updates face to face with providers and patients
  • Supports Nurse practitioner, Nurse Coordinator, and four interdepartmental (Hepatology, Medical Oncology, Radiation Oncology, and
  • Interventional Radiology) by assisting them with any scheduling needs, collecting records, images and assisting with special projects
  • Serves as a point person for Doorway research study and Interventional radiology procedures such as chemo embolization, y90s, and ablations by coordinating care and scheduling their follow-ups in the Beth Israel Deaconess EHR computed system
  • Acts as a liaison for patients and health facilities by directing calls nurse practitioner and nurse coordinator and other departments as needed on the phone and Outlook by using good judgement and problem solving skills to expedite patient and provider’s concerns or questions quickly within 24-48 hour turnaround time
  • Schedules and prepares for diverse and complex appointments
  • Obtained prior authorizations from medical insurance companies for several of diagnostic testing such as MRI, CT, PET scan and ultrasounds
  • Acts as a resource for the department for information and training by coordinating multiple schedules and diverse workflows to meet operational needs
  • Initiate, organizes, and implements systems and procedures efficiently to coordinate work of the departments.

Patient Coordinator II

MASSACHUSETTS GENERAL HOSPITAL
08.2018 - 10.2021
  • Provide administrative support and are responsible for a range of duties that help promote efficient day-to-day operations
  • Coordinates treatment for patients from multiple health care providers by scheduling procedures, diagnostic testing, new, and follow up appointment
  • Maintain 10 providers’ clinic schedules for both inpatient and outpatient settings
  • Demonstrated customer excellence in answering incoming phone calls and retrieval of voicemail messages
  • Efficiently performed general office duties, including faxing, uploading records, and implementing referrals and orders
  • Checked in and checked out the patients ensuring accuracy of patient information as well as completeness of co-pays, charges, and verify insurance information
  • Triaged patient's concerns, prescription refills, and scheduling questions to Physicians, Medical Assistants, and Nurses through Epic in basket
  • Responsible for taking, scheduling, and processing 50-100 referrals weekly in a timely manner in the Epic work-queue
  • Trained new three patient coordinators to perform their tasks as a patient coordinator efficiently and accurately

Patient Accounts Representative

BRIGHAM AND WOMEN’S PHYSICIAN ORGANIZATION
11.2017 - 08.2018
  • Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
  • Responsible for daily management of accounts receivable process and follow-up in the billing system including daily screening and correcting of claims for accuracy
  • Reviewed, corrected, and completed edit queues weekly for the insurances assigned
  • Followed up on pending claims with the insurance company by researching, documenting the findings, and gathering information to send the appropriate documentation to process claim

Registration Representative

MASS GENERAL BRIGHAM
08.2014 - 11.2017
  • Answered 100+ phone calls per day in friendly and courteous matter
  • Accurately and comprehensively collected and verified demographic and fiscal information from patients in a sensitive and timely manner while adhering to HIPAA regulations
  • Verified patients' insurance coverage with third party payers and determined eligibility by utilizing the appropriate technology
  • Worked collaboratively with patient coordinators to effectively resolve issues that may affect departmental or hospital operation

Education

Masters of Business Administration -

Cambridge College
Charlestown, MA
09.2025

Bachelor of Science - Business Management

Bay State College
Boston, MA
2022

Skills

  • Medical Office Procedures
  • Stress Management
  • Communication
  • Patient care
  • Conflict management
  • Front-Desk Reception
  • Proficient in using Microsoft Office (word, PowerPoint outlook excel, and PowerPoint)
  • Used various of systems such as ( Epic, Salesforce, IDX, CCC and Power chart)
  • Problem solving, Organization
  • Insurance Verifications
  • HIPAA Rules and Regulations
  • Medical Terminology
  • Billing and Coding
  • Customer Service
  • Medical Terminology
  • Emotional Intelligence
  • Scheduling
  • Detailed Oriented
  • Mentoring
  • Coaching
  • Complaint Resolution
  • Team Supervision
  • Teamwork and Collaboration
  • Staff Training
  • Team Check-Ins
  • Relationship Building

Timeline

Practice Team Leader

Tufts Health Medical Center
09.2023 - Current

Administrative Coordinator

BETH ISRAEL DEACONESS HOSPITAL
03.2022 - 09.2023

Patient Coordinator II

MASSACHUSETTS GENERAL HOSPITAL
08.2018 - 10.2021

Patient Accounts Representative

BRIGHAM AND WOMEN’S PHYSICIAN ORGANIZATION
11.2017 - 08.2018

Registration Representative

MASS GENERAL BRIGHAM
08.2014 - 11.2017

Masters of Business Administration -

Cambridge College

Bachelor of Science - Business Management

Bay State College

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Mina McKoy