RADOUANE RAY SEFIANE
Ifrane
Summary
Versatile educator and manager with a robust background in both academic support and service management, notably at Peera Hotels. Excelled in enhancing customer satisfaction and student learning outcomes through innovative solutions and personalized support. Skilled in Microsoft Office Suite and bilingual in English and Arabic, demonstrating a proven track record of fostering excellence and efficiency.
Overview
17
17
years of professional experience
Work History
Service Manager
Peera Hotels
Kajaani, Finland
08.2019 - 06.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Identified opportunities to increase efficiency through automation or process re-engineering.
Language Support Teacher and ESL/TEFL Teacher
International Green School of Ben Guerir
Ben Guerir
01.2017 - 01.2018
- Learning support teachers focus on the provision of supplementary teaching to pupils who require additional help
- Worked with pupils in groups or one-to-one, either in the classroom or in a learning support room
- Using audio-visual materials and computers to stimulate interest and learning
- Planning and delivering lessons, setting and marking assignments
- Assessing and recording children's progress
Learning Support Teacher
Al Akhawayn School of Ifrane
Ifrane
01.2014 - 01.2016
- Learning Support Center provides course-specific academic support for all ASI undergraduate students
- The goal of Learning Support Services is to enable all ASI students to maximize their intellectual potential and demonstrate academic excellence in English proficiency
Computer Lab Proctor/ Private Tutor
George Washington Academy
Casablanca
01.2009 - 01.2014
- Managed groups of 25 students in high school lab
- Directed students toward informative online resources and computer programs
- Developed excellent knowledge of providing customized tutoring services to students
- My ability to work with students, teachers and parents in order to identify their weakest points, and the aspiration to work towards providing strengthening services, has been commended many times
Private Tutor / Substitute Teacher
Rabat American School
Rabat
01.2007 - 01.2009
- Provided individual support to students in elementary and high school in all areas of academic learning as a private tutor
- Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans, and kept students motivated, engaged and focused
- Frequently subbed for absent music teacher, high school teachers and elementary teachers
Education
Associate of Applied Science - International Business Management
University of Applied Sciences
Finland07-2021
Bsa International Business -
College of the Ozarks
Missouri, U.S.A.01.1997
Bsc Agriculture -
University of Minnesota
Minnesota, U.S.A.01.1997
High School Diploma -
C.H.S.
Ifrane01.1991
Skills
- English
- Arabic
- French
- Microsoft Office Suite
- Microsoft Office Programs
References
Upon request
Timeline
Service Manager
Peera Hotels
08.2019 - 06.2024
Language Support Teacher and ESL/TEFL Teacher
International Green School of Ben Guerir
01.2017 - 01.2018
Learning Support Teacher
Al Akhawayn School of Ifrane
01.2014 - 01.2016
Computer Lab Proctor/ Private Tutor
George Washington Academy
01.2009 - 01.2014
Private Tutor / Substitute Teacher
Rabat American School
01.2007 - 01.2009
Associate of Applied Science - International Business Management
University of Applied Sciences
Bsa International Business -
College of the Ozarks
Bsc Agriculture -
University of Minnesota
High School Diploma -
C.H.S.
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