Alec Mayfield
Holyoke
Summary
Organized Patient Service Representative with four years of experience in healthcare. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Demonstrates exceptional phone etiquette and customer service, enhancing patient experience. Cultivates strong relationships, ensuring seamless care.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Cooley Dickinson
04.2024 - Current
- Checked patients in and out for visits while confirming patient information and insurance.
- Scheduled patients according to their care plan.
- Having the ability to cross-examine multiple schedules for multiple providers and schedule patients for corresponding visits.
- Handling all referrals external, internal, incoming, and outgoing for the specialty office.
- Handling messages both from providers and patients in regards to scheduling, records, and referrals.
- Handling all specialty scheduling for OB patients including reaching out to other offices in western Massachusetts to coordinate care.
- Answering incoming phone calls and scheduling or reaching out to clinical staff as appropriate.
Patient Service Representative
Baystate Health
09.2023 - 06.2024
- Checked patients in and out for visits while confirming patient information and insurance.
- Scheduled patients according to their care plan.
- Having the ability to cross-examine multiple schedules for multiple providers and schedule patients for corresponding visits.
Patient Service Representative
Cooley Dickinson
08.2022 - 09.2023
- Checked patients in and out for visits while confirming patient information and insurance.
- Scheduled patients according to their care plan.
- Having the ability to cross-examine multiple schedules for multiple providers and schedule patients for corresponding visits.
- Handling all referrals external, internal, incoming, and outgoing for the specialty office.
- Handling messages both from providers and patients in regards to scheduling, records, and referrals.
- Handling all specialty scheduling for OB patients including reaching out to other offices in western Massachusetts to coordinate care.
- Answering incoming phone calls and scheduling or reaching out to clinical staff as appropriate.
Patient Service Representative
IU Health Physicians
06.2021 - 06.2022
- Checked patients in and out of visits while updating insurances, patient demographics, and scheduling visits.
- Answering phone calls and triaging patient issues.
- Relaying patient messages to correct departments while communicating with staff members.
Registered Behavior Technician
Hopebridge Autism Therapy Center
03.2020 - 05.2021
- Coordinated with BCBA to formulate and implement treatment plans for patients.
- Completed documentation for each trial and all incidents with patients.
- Built relationships with each patient and staff member to be able to fulfill treatment plans.
Education
High School Diploma -
Bloomington High School North
Bloomington, IN05-2019
Skills
- Patient greeting
- Phone etiquette
- Customer service
- Medical insurance
- Data entry proficiency
Timeline
Patient Service Representative
Cooley Dickinson
04.2024 - Current
Patient Service Representative
Baystate Health
09.2023 - 06.2024
Patient Service Representative
Cooley Dickinson
08.2022 - 09.2023
Patient Service Representative
IU Health Physicians
06.2021 - 06.2022
Registered Behavior Technician
Hopebridge Autism Therapy Center
03.2020 - 05.2021
High School Diploma -
Bloomington High School North
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