Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marissa Randall

Spencer

Summary

Dynamic and results-oriented professional with extensive experience in customer service and hospitality, honed at 308 Lakeside and other reputable establishments. Excelled in multitasking and verbal communication, enhancing dining experiences and efficiency. Proven track record in improving customer satisfaction and adept at training peers, showcasing leadership and decision-making skills.

Overview

6
6
years of professional experience

Work History

Waitress

308 Lakeside
02.2023 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • I greeted guests at the table they are at retrieved an order for food and beverages.
  • Bring food out to customers
  • Answer phone calls and take orders and reservations over the phone
  • As well as buss, host, and run food when needed.
  • Multitasking throughout the shift doing different needs required.

Merchandiser

Vendors Unlimited Inc
08.2019 - Current
  • Inspected merchandise for quality and arranged proper display location.
  • Updated pricing and signage to complete product displays and educate customers.
  • Removed damaged, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays
  • Greet and cash out customers
  • Organize merchandise

Hostess/Takeout

Black and White Grille
02.2022 - 02.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Answered phone calls to take orders, give information and document reservations.

Cashier/Shelf Stocker

Micheals Craft Store
11.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Trained new employees.

Education

No Degree - Undecided/ Medical

Anna Maria College
Paxton, MA

High School Diploma -

Tantasqua Regional Vocational High School
Fiskdale, MA
06-2023

Skills

  • Dining area maintenance
  • Decision-making
  • Hospitality and accommodation
  • Supply restocking
  • Time management
  • Customer service
  • Reservation management
  • Verbal and written communication
  • multitasking
  • communication

Timeline

Waitress

308 Lakeside
02.2023 - Current

Hostess/Takeout

Black and White Grille
02.2022 - 02.2023

Cashier/Shelf Stocker

Micheals Craft Store
11.2021 - 02.2022

Merchandiser

Vendors Unlimited Inc
08.2019 - Current

No Degree - Undecided/ Medical

Anna Maria College

High School Diploma -

Tantasqua Regional Vocational High School

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Marissa Randall