Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alex Filomeno

Dorchester

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

11
11
years of professional experience

Work History

Global Sales Development Director

Neo4j
11.2022 - 08.2023
  • Led a team of 35 global SDRs with 3 managers
  • Created monthly reports for senior management summarizing operational performance metrics in Salesforce.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Increased response rates from 5% to 15% which led to a 30% increase in booking rates
  • Implemented and launched Outreach as the sales engagement platform. Established all reporting to be synchronous between Salesforce and Outreach
  • Built and monitored all SFDC routing via LeanData

SDR Manager- North/South America

CyberArk
11.2020 - 11.2022
  • Scaled a 6-person team to 24
  • Restructured team from a trial request follow up team to an account based focused model where the SDRs do both regional inbound/outbound prospecting
  • Utilized value-based messaging and Command of Message Training
  • Built out brand new Federal SDR division
  • Overachieved on Quarterly goals for past 7 quarters consecutively
  • Built out entire operations for SDR team so all pipeline generation and opportunity creation were publicly visible in SFDC through dashboards and scheduled reports
  • Created career path for SDR team that never existed
  • (12 promotions during tenure) Wrote SDR Handbook that is now being utilized across multiple departments
  • Worked directly with campaign marketing and marketing operations to set up lead routing, scoring, and escalation so that leads were being assessed and worked faster
  • Product owner of Outreach across entire sales organization (Both SDRs and normal sales) Built all messaging and data monitoring usage for all product/ persona use cases.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Eastern US ADR Manager

Zerto
03.2018 - 08.2020

CyberArkLeanDataLeanData

  • Managed team of 9 – hit 105% of meetings completed goal in Q2 with $27 Million in pipeline built
  • Hit 114% of goal for Q3
  • Hired, trained and lead a regional team, helped build the team from 8 to 40 SDRs teams in my tenure
  • Led in restructuring SDR organization into three teams (SME, Enterprise, Target)
  • Managed marketing lead/event follow ups across teams to make sure leads are hit quickly
  • SDRs would follow up with this marketing leads within 24hrs of them coming in
  • Maintain relationship with first ever Microsoft Co-sell program -Processed over 400 co-sell opportunities between both parties over the second half of 2018
  • Ensure monthly and quarterly goals are met -In 2018 my team completed 2,765 meetings completed
  • Attributed to $23.4 Million in closed won for the US and Canada
  • Each rep now produces 13 qualified meetings happened a month
  • Track SDRs related activities in Salesforce/SalesLoft
  • Work closely with Marketing and FMMs to come up with new ways to produce lead generation and opportunities through new events and direct mailer campaigns.

Eastern US SDR Team Lead

Zerto
03.2016 - 02.2018
  • Interview and hire new SDRs Mentor and train and manage new SDRs through the on boarding process, salesforce training, and sales pitch Manage 17 East Coast Sales Development Team on a day-to-day basis Ensure monthly and quarterly goals are met for the Eastern SDR Team Staff and manage the Live Chat feature on Zerto.com Coordinate lead distribution and event travel for Team Create Salesforce dashboards and reporting

Sales Development Representative

Zerto
02.2015 - 03.2016
  • Build new business by making 80-100 calls a day with mainly cold calls and marketing driven leads
  • Top rep on my team creating the biggest pipeline and highest closed won total on my team ($3.3 million in closed won)

Marketing and Sales Representative

Student City
01.2013 - 01.2014
  • Developed design brief for spring break clothing apparel and worked with tech team to build online web store Advertised and sold spring break trips and party packages Coordinated new destination offerings for winter break vacation

Education

Bachelor of Science in Business Administration - Entrepreneurial Studies -

Endicott College
2014

Skills

  • Salesforce
  • Outreach
  • SalesLoft
  • Clari
  • LeanData
  • Best Practices Knowledgeable
  • Data Analysis
  • Campaign Development
  • Territory Management
  • Cross-Functional Collaboration

References

References available upon request.

Timeline

Global Sales Development Director

Neo4j
11.2022 - 08.2023

SDR Manager- North/South America

CyberArk
11.2020 - 11.2022

Eastern US ADR Manager

Zerto
03.2018 - 08.2020

Eastern US SDR Team Lead

Zerto
03.2016 - 02.2018

Sales Development Representative

Zerto
02.2015 - 03.2016

Marketing and Sales Representative

Student City
01.2013 - 01.2014

Bachelor of Science in Business Administration - Entrepreneurial Studies -

Endicott College
Alex Filomeno