Summary
Overview
Work History
Education
Skills
Timeline
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Martina Mitchell

Randolph,MA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Eye Care Specailists
07.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Representative/Women's Apparel

Nordstrom
05.2022 - 09.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Making easy and difficult returns.
  • Investigated and resolved customer inquiries and complaints quickly.

Orientation Leader

Framingham State University
05.2021 - 01.2023
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with registration.
  • Sustained collaborative relationships with faculty, staff and administration.
  • Facilitated group activities among assigned students and promoted community bonds through engaging events.

Cashier

DICK'S Sporting Goods
09.2021 - 05.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Sales Associate, Cashier

Aeropostale
06.2017 - 05.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Student Intern

Framingham State University
10.2019 - 03.2020
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained operational knowledge and supported departmental needs.
  • Performed administrative duties and staff support tasks.
  • Interacted with people by phone, email, or in-person to provide information.
  • Passing out fliers on campus.

Education

Bachelor of Science - Criminology

Framingham State University
Framingham, MA
05.2024

Skills

  • Complaint resolution
  • Creative problem solving
  • Money handling abilities
  • Professional telephone demeanor
  • Flexible and Adaptable
  • Critical Thinking

Timeline

Call Center Representative

Eye Care Specailists
07.2023 - Current

Customer Service Representative/Women's Apparel

Nordstrom
05.2022 - 09.2023

Cashier

DICK'S Sporting Goods
09.2021 - 05.2022

Orientation Leader

Framingham State University
05.2021 - 01.2023

Student Intern

Framingham State University
10.2019 - 03.2020

Sales Associate, Cashier

Aeropostale
06.2017 - 05.2021

Bachelor of Science - Criminology

Framingham State University

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Martina Mitchell