Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Gonsalves

Fall River

Summary

Dynamic customer service representative with extensive experience at Marylou's Coffee, excelling in payment processing and problem resolution. Proven ability to maintain a very clean and organized environment while multitasking effectively during busy hours. Recognized for training new staff and enhancing customer satisfaction through critical thinking and quick, efficient service delivery.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Marylou's Coffee
Fall River, MA
02.2024 - Current
  • Brew and serve coffee and specialty drinks while providing friendly customer service
  • Prepare food items efficiently during busy hours
  • Clean, stock, and organize the store to maintain a welcoming environment
  • Handle cash and card transactions accurately
  • Train new employees and support staff to keep the store running smoothly

Customer Service

Dunkin’
Brockton, MA
12.2023 - 12.2023
  • Prepared coffee, beverages, and food items according to store standards
  • Operated cash register and processed customer payments
  • Maintained cleanliness of workstations and kitchen areas
  • Assisted during busy periods with multiple tasks

Customer Service Representative

Burger King
Providence, RI
04.2023 - 06.2023
  • Processed customer orders and managed cash and card transactions.
  • Bagged food accurately and efficiently
  • Cleaned dining, restroom, and work areas to meet safety standards
  • Provided polite and respectful customer service

Education

High School Diploma -

AVenture Academy
Providence, RI
03.2024

Associate of Arts - Accounting

Bristol Community College
Fall River, MA

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Store maintenance
  • Multitasking
  • Organization
  • Time Management

Timeline

Customer Service Representative

Marylou's Coffee
02.2024 - Current

Customer Service

Dunkin’
12.2023 - 12.2023

Customer Service Representative

Burger King
04.2023 - 06.2023

High School Diploma -

AVenture Academy

Associate of Arts - Accounting

Bristol Community College
Aaliyah Gonsalves