Aanou Zahra
Dubai
Summary
Results-driven and customer-focused Retail Sales Professional with experience in luxury retail and high-end hospitality in the UAE. Strong ability to build lasting customer relationships, understand client needs, deliver personalized service, and drive sales. Skilled in product presentation, customer engagement, sales transactions, and maintaining high standards of service. Professional, confident, and well-presented, with excellent communication skills and a strong commitment to achieving sales targets and exceeding customer expectations.
Overview
3
3
Languages
1
1
year of post-secondary education
3
3
years of professional experience
Work history
Retail Sales
Le Cigaro
Abu Dhabi
2025.02
- Welcome and assist customers in a professional and friendly manner.
- Identify customer needs and provide appropriate product recommendations.
- Present products and explain their features and benefits.
- Develop strong relationships with customers and ensure a high level of customer satisfaction.
- Process cash and credit card transactions accurately.
- Maintain an attractive and well-organized sales area.
- Contribute to achieving sales targets and supporting daily store operations.
- Handle customer inquiries and provide professional after-sales service.
Front Office Agent
Palazzo Versace Hotel
Dubai, United Arab Emirates
2022.01 - 2025.01
- Greeting guests, accommodating, ensuring high quality service during their stay.
- Serving guests with a welcome drinks.
- Posting charges to appropriate guest accounts.
- Checking guests in on arrival and out on departure.
- Processing transactions (cash and credit cards) and issuing receipts.
- Greeting and thanking passengers in a sincere, friendly manner.
- Receiving and delivering all incoming and outgoing mails and calls.
- Process guest check in/ boarding on arrivals and departures, including all necessary payments.
Education
Bachelor Degree - Literature
Mokhtar Soussi
Morroco 2012.09 - 2013.06
Skills
- Professional Presentation
- Communication
- Sales Analytics
- Problem Solving
- Customer Satisfaction
- Team Work
- Active Listening
- Team Collaboration
- Sales Management
- Client Engagement
- VIP Customer Service
Langues
English
Fluent
French
Fluent
Arabic
Native
Personal Information
Langues
6,6,6
Timeline
Retail Sales
Le Cigaro
2025.02
Front Office Agent
Palazzo Versace Hotel
2022.01 - 2025.01
Bachelor Degree - Literature
Mokhtar Soussi
2012.09 - 2013.06