Aaron Farnum
Wilbraham
Summary
Dynamic and results-driven professional with extensive experience at Six Flags New England, excelling in customer relations and operational equipment management. Proven ability to enhance guest satisfaction while ensuring safety compliance. Skilled in team development and risk assessment, fostering a collaborative environment that prioritizes safety and operational excellence.
Overview
7
7
years of professional experience
Work History
Ride Operator Team Lead
Six Flags New England
02.2024 - 10.2024
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
- Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Trained new ride operators on safety procedures and ride operations.
Ride Operator
Six Flags New England
05.2022 - 11.2023
- Operated amusement rides, ensuring safety protocols and guest enjoyment.
- Monitored ride operations, addressing mechanical issues and providing timely solutions.
- Assisted in training new staff on operational procedures and safety guidelines.
- Implemented customer service practices to enhance visitor experience during rides.
- Conducted routine inspections of equipment for maintenance and compliance standards.
- Collaborated with team members to manage ride queues and maintain efficient flow.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Test Proctor
PSI
07.2020 - 03.2021
- Administered exams adhering to PSI protocols and guidelines.
- Ensured secure testing environment through vigilant monitoring.
- Verified candidate identities using approved identification methods.
- Addressed technical issues promptly to minimize disruptions.
Sales Associate
GameStop
11.2018 - 01.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Michaels Craft Store
11.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Replenishment Associate
Micheals Craft Store
06.2017 - 11.2017
- Assisted in inventory management to ensure accurate stock levels.
- Supported replenishment processes by organizing and restocking shelves efficiently.
- Learned safety protocols and best practices for warehouse operations.
- Collaborated with team members to maintain optimal product placement and visibility.
Education
Associate of Arts - Liberal Arts
Springfield Technical Community College
Springfield, MA11-2020
High School Diploma -
West Springfield High School
West Springfield, MA06-2016
Skills
- Customer relations
- Operational equipment management
- Risk assessment monitoring
- Emergency exit strategies
- Team development
- Collaborative teamwork
Languages
French
Elementary
English
Native or Bilingual
Interests
- Graphic Design
- Music
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Cooking
- Strategy Games
- Digital Art and Animation
- Drawing and Painting
- Video Gaming
- Knitting and Crocheting
- Baking
- Crafting and DIY Projects
Timeline
Ride Operator Team Lead
Six Flags New England
02.2024 - 10.2024
Ride Operator
Six Flags New England
05.2022 - 11.2023
Test Proctor
PSI
07.2020 - 03.2021
Sales Associate
GameStop
11.2018 - 01.2019
Sales Associate
Michaels Craft Store
11.2017 - 09.2018
Replenishment Associate
Micheals Craft Store
06.2017 - 11.2017
Associate of Arts - Liberal Arts
Springfield Technical Community College
High School Diploma -
West Springfield High School
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