Detail-oriented Field Technician with extensive experience in conducting inspections, implementing pest management strategies, and ensuring workplace safety. Proven adaptability and problem-solving skills enhance team performance and client satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Scorekeeper
Seacoast Hockey Officials
Plaistow, NH
10.2022 - Current
Recorded game statistics accurately to ensure precise scorekeeping for games.
Maintained detailed records of player penalties and game timelines.
Monitored game flow and adjusted scoreboard displays in real-time.
Collaborated with officials to clarify scoring decisions and resolve discrepancies.
Trained new scorekeepers on procedures, rules, and software usage.
Promoted a positive atmosphere at sporting events by maintaining professional conduct while interacting with participants and spectators.
Helped with game and facility paperwork such as accident and misconduct reports.
Field Technician
Bristol County Mosquito Control Project
Attleboro, MA
07.2019 - Current
Operated and maintained specialized equipment for effective mosquito control treatments.
Conducted routine inspections of mosquito breeding sites to identify and mitigate infestations.
Collaborated with team members to implement integrated pest management strategies.
Collaborated with other field technicians to resolve complex technical issues.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Field Technician
Rentokil Steritech
Hingham, MA
04.2013 - 06.2019
Provided training and guidance to new technicians on safety protocols and operational procedures.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Delivered high-quality work by diligently following standard operating procedures.
Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Communicated with customers to provide updates, gather information and resolve issues.
Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
Managed inventory of technical supplies and equipment, ensuring availability for critical tasks.
Assistant Manager
Dream Machine Inc.
Walpole, MA
09.2008 - 04.2013
Led team in daily operations, aligned activities with organizational goals and standards.
Mentored junior staff, promoting professional growth and enhancing team productivity.
Oversaw inventory management systems, optimizing resource allocation and reducing waste.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
Education
Some College (No Degree) - Fine Arts
Massasoit Community College
Brockton, MA
Skills
Field operations
Workplace safety
Environmental safety
Preventive maintenance
Risk management
Data collection
Problem-solving
Adaptability and flexibility
Multitasking Abilities
Self motivation
Goal setting
Professional communication
Certification
Commercial Pest Control License Category 41 - 10+ Years