Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbie Halajko

Seekonk

Summary

Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Citizens Bank. Proven ability to enhance customer satisfaction through effective communication and teamwork. Experienced in managing multiple projects and optimizing workflows, ensuring timely resolutions and fostering loyalty. Skilled in time management and proficient in various computer applications.

Overview

10
10
years of professional experience

Work History

Colleague to Colleague

Citizens Bank
05.2025 - Current
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Coached and guided branch colleagues on how to efficiently help customers in branch.

Customer Service Representative

Citizens Bank
04.2024 - 05.2025
  • Assisted customers with inquiries, ensuring high levels of satisfaction and timely resolutions.
  • Handled incoming calls, providing accurate product information and support to customers.
  • Collaborated with team members to streamline processes and improve customer interaction workflows.
  • Participated in training sessions to enhance service skills and product knowledge continuously.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

AAA Northeast
02.2023 - 03.2024
  • Navigated company databases to retrieve and update customer information efficiently.
  • Resolved product issues by coordinating with technical support and following up on solutions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled incoming calls, providing accurate product information and support to customers.

Manager

Strands Salon
09.2015 - 10.2022
  • Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
  • Maintained inventory control, reducing waste through strategic ordering and supplier negotiations.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Cranston, RI
06-2014

Dighton Rehoboth Regional Highschool
Rehoboth, MA
06-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills

Timeline

Colleague to Colleague

Citizens Bank
05.2025 - Current

Customer Service Representative

Citizens Bank
04.2024 - 05.2025

Customer Service Representative

AAA Northeast
02.2023 - 03.2024

Manager

Strands Salon
09.2015 - 10.2022

Cosmetology License - Cosmetology

Paul Mitchell The School

Dighton Rehoboth Regional Highschool
Abbie Halajko