Abbilly Fernandes
Brockton
Summary
Achieved seamless adaptation to new skills and changing challenges. Enhanced team productivity through superior communication and prioritization capabilities. Strengthened cross-cultural interactions with fluency in Cape Verdean Creole, Portuguese, Spanish, and English.
Overview
9
9
years of professional experience
Work History
Program Assistant
BAMSI Brockton WIC
Brockton, MA
07.2023 - Current
- Streamlined program scheduling to maximize resource allocation and improve operational efficiency.
- Facilitated development of training materials to ensure consistency and accuracy across programs.
- Orchestrated communication among stakeholders to enhance collaboration and expedite decision-making.
- Facilitated data entry and analysis to enhance program insights and ensure reporting accuracy.
- Facilitated planning and coordination of daily operations and special program activities.
- Cultivated strong client relationships through exemplary customer service practices.
- Crafted well-structured and visually appealing documents and reports.
- Guided families in understanding and meeting their nutritional needs.
Sales Associate
Finish Line
Brockton , MA
07.2020 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Cashier
Victoria Secret
Natick, MA
11.2019 - 12.2019
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Restaurant Busser
Mill Wharf Restaurant
Scituate, MA
07.2017 - 05.2018
- Cleared tables to maintain high turnover rate and minimize wait times.
- Swept, mopped and removed debris from dining room floors.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to kitchen dishwashing area.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Helped employees complete required activities during peak periods.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Education
Associate of Science - Psychology
Massasoit Community College
Brockton, MA05.2027
High School Diploma -
Brockton High School
Brockton, MA05.2018
Skills
- Facilitated dispute mediation processes to resolve conflicts effectively
- Ensured strict compliance with established policies and procedures
- Streamlined task prioritization to enhance workflow efficiency
- Fostered a collaborative environment to enhance team performance
- Executed innovative solutions to address complex challenges
- Exhibited composure and professionalism in high-pressure situations
- Executed multitasking strategies to enhance workflow efficiency and meet deadlines
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Facilitated conflict resolution processes to foster collaborative relationships
- Facilitated effective problem resolution strategies to enhance operational efficiency
Education and Training
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Timeline
Program Assistant
BAMSI Brockton WIC
07.2023 - Current
Sales Associate
Finish Line
07.2020 - 01.2021
Cashier
Victoria Secret
11.2019 - 12.2019
Restaurant Busser
Mill Wharf Restaurant
07.2017 - 05.2018
High School Diploma -
Brockton High School
Associate of Science - Psychology
Massasoit Community College