Abdelghafour Bouassaba
Casablanca
Summary
Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
9
9
years of professional experience
Work History
Agent
Teleperformance
02.2024 - Current
- Gained valuable experience as a customer service agent at Teleperformance, where I developed strong communication, problem-solving, and multitasking skills while assisting clients across diverse industries.
- Managed high-volume interactions with professionalism, resolved inquiries efficiently, and consistently met performance targets.
- Enhanced adaptability by working with various systems and processes, while maintaining a customer-focused approach to ensure satisfaction and loyalty.
- Provided customer support through phone and online channels.
- Resolved customer inquiries and complaints efficiently and effectively.
- Collaborated with team members to enhance service delivery processes.
- Assisted in training new agents on company policies and systems.
- Implemented feedback from clients to improve service quality consistently.
Supervisor
Family Business
01.2017 - 04.2023
- As a factory supervisor, I've gained hands-on experience in managing production, optimizing workflows, and leading teams.
- My role has strengthened my leadership, problem-solving, and efficiency in a fast-paced environment.
- Supervised daily operations and maintained workflow efficiency in a family-owned business.
- Trained and mentored team members on best practices and safety protocols.
- Coordinated inventory management and ensured product availability for customer needs.
- Implemented process improvements to enhance productivity and reduce waste.
- Communicated with customers to resolve issues and provide excellent service.
- Managed scheduling to optimize staff coverage during peak hours.
Education
bac +1 - Communication
choaib dokkali
Skills
- Communication
- Problem-Solving & Critical Thinking
- Adaptability
- Decision-Making
- Quick learner
- Customer support
- Performance management
- Effective communication
- Problem solving
- Staff training
- Time management
- Adaptability to change
…
Personal Information
Date of Birth: 01/13/03
Languages
- Arabic
- English
Timeline
Agent
Teleperformance
02.2024 - Current
Supervisor
Family Business
01.2017 - 04.2023
bac +1 - Communication
choaib dokkali