Abdelhalim Taouajja
Tiznit,Morocco
Summary
I am highly motivated to work in the guest service department on a cruise ship because it combines my passion for hospitality, cultural exchange, and delivering excellent customer service in a dynamic and multicultural environment. Currently working as a front desk agent in a busy hotel, with strong communication skills and a proactive approach to guest satisfaction. Dedicated to maintaining high standards of hospitality and fluent in French, Arabic, and conversational English.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hôtel Sénégal
Tiznit, Morocco
05.2025 - Current
- Greet and assist guests upon arrival, manage reservations and check-ins/outs
- Handle guest inquiries, complaints, and special requests in a professional manner
- Collaborate with housekeeping and management to ensure guest satisfaction
- Use hotel software for booking and room management
Guest Services Receptionist
Road Espace Asrir
Tiznit, Morocco
01.2023 - 12.2023
- Greeted guests warmly and provided information about services offered.
- Assisted guests with check-in and check-out procedures efficiently.
- Managed phone inquiries and reservations using booking software.
- Handled guest complaints promptly to ensure satisfaction.
Education
English Language Course - English
SPEAK UP LANGUAGE CENTER
Tiznit, Morocco01.2025
Two-year University Degree (DEUG) - Economics
UNIVERSITY IBNO ZOHR
Agadir, Morocco06-2024
Moroccan Baccalaureate in Science - SCIENCES OF LIFE AND EARTH
ALWAHDA HIGH SCHOOL
Tiznit, Morocco06-2022
Skills
- Guest reception & front desk operations
- Customer service excellence
- Microsoft Office & data entry
- Communication in Arabic
- Communication in French
- Communication in English
- Time management
- Teamwork
References
Reference available upon request
Languages
Arabic
First Language
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Timeline
Front Desk Agent
Hôtel Sénégal
05.2025 - Current
Guest Services Receptionist
Road Espace Asrir
01.2023 - 12.2023
English Language Course - English
SPEAK UP LANGUAGE CENTER
Two-year University Degree (DEUG) - Economics
UNIVERSITY IBNO ZOHR
Moroccan Baccalaureate in Science - SCIENCES OF LIFE AND EARTH
ALWAHDA HIGH SCHOOL