Abdelilah El Kouzibi
Aliso Viejo
Summary
Driven Automotive Service Manager with a proven track record at Walmart, adept in boosting customer satisfaction and streamlining service operations. Excelled in team leadership and environmental awareness, achieving significant enhancements in operational efficiency and revenue growth. Skilled in automotive diagnostics and fostering strong customer relations, consistently surpassing performance targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Service Manager
Walmart
Laguna Niguel
06.2017 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Ensured compliance with all relevant federal, state, and local regulations governing automotive repair facilities, maintaining necessary licenses and certifications.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Machine Operator
Applied Medical
Ransho Santa Margarita
10.2022 - 03.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Quickly shut down equipment in emergency situations following protocols.
Retail Sales Associate
USPS
Laguna Niguel
06.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Diploma - IT
Institute of Technology Khemisset
Morocco 08.2012
Hight School Degree - Eart Science
Wed Dehab Tiflet High School
Tiflet Morocco 08.2009
Skills
- Customer Satisfaction
- Customer Relations
- Service department operations
- Team Leadership
- Employee Coaching and Mentoring
- Schedule Management
- Performance Tracking and Evaluation
- Automotive diagnostics
- Environmental awareness
Certification
- Automotive Technician certification.
- forklift certification.
Languages
Arabic
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
Machine Operator
Applied Medical
10.2022 - 03.2024
Retail Sales Associate
USPS
06.2021 - 02.2022
Automotive Service Manager
Walmart
06.2017 - Current
Diploma - IT
Institute of Technology Khemisset
Hight School Degree - Eart Science
Wed Dehab Tiflet High School