ABDELKARIM ELHASSANI
Hotel Manager
Marrakesh,MAR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Guest House Riad Lorchidée SPA
Marrakech , Marrakech
2022.05 - 2024.08
- Hosting, Dealing with customers
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Driving Teacher
Autoecole Mustapha
ZAGORA , OUARZAZATE
2020.10 - 2022.04
- Supported student physical, mental, and social development using classroom games and activities.
- Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Taught drivers how to drive, shift and back up trucks.
- Increased overall driver performance by implementing structured feedback systems and follow-up sessions.
Receptionist
Guest House Riad Le Bel Orange
Marrakech , Marrakech
2017.02 - 2020.03
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
First year of Law studies - Law (Pre-Law)
University Ibn Zohr
Agadir, Morocco 2021.01 - 2022.05
English literature -
University Qadi Iyad
Agadir, AGD 2012.01 - 2015.04
High School Diploma -
High School Certificate ( Modern Letter )
ZAGORA 2011.04 - 2012.04
Skills
Good level Computing
Business Development
Staff Development
Good Work ethics
Strong presentation skills
Hard worker
Ambitious
Good team player
Safety and First Aid
Excellent contact skills
Good level Computing
Personal Information
- Age: 30
- Passport Number: IX1980480
- ID : PB208841
- Nationality: Moroccan
- Driving License: A,B,C,D,EB,EC,ED
- Marital Status: Single
- Address : Hay El Manssour Eddahbi Zagora
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Spanish
Upper intermediate
B2
Italian
Elementary
A2
Timeline
Manager
Guest House Riad Lorchidée SPA
2022.05 - 2024.08
First year of Law studies - Law (Pre-Law)
University Ibn Zohr
2021.01 - 2022.05
Driving Teacher
Autoecole Mustapha
2020.10 - 2022.04
Receptionist
Guest House Riad Le Bel Orange
2017.02 - 2020.03
English literature -
University Qadi Iyad
2012.01 - 2015.04
High School Diploma -
High School Certificate ( Modern Letter )
2011.04 - 2012.04
Similar Profiles
Jaden StanislausJaden Stanislaus
Manager at The Tree House (Guest House)Manager at The Tree House (Guest House)
Isata KabbaIsata Kabba
Sous Chef at The Blair House/President's Guest HouseSous Chef at The Blair House/President's Guest House
Darshan SDarshan S
Front Desk Assistant Intern at VIT guest houseFront Desk Assistant Intern at VIT guest house