Abdellah Adib
Casablanca,CAS
Summary
Dynamic bilingual professional with extensive experience at Call Centers, excelling in customer service and support. Proven ability to deliver precise translations and maintain high customer satisfaction. Skilled in call center operations and adept at multitasking, ensuring effective communication and problem-solving in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative / Translator
Call Centers
Rabat
01.2020 - 01.2024
- Handled customer inquiries in Arabic and English with professionalism and clarity.
- Delivered accurate and culturally sensitive translations between Arabic and English.
- Delivered effective service in high-volume call environments.
- Assisted customers with product explanations, troubleshooting, and guidance.
Customer Service Representative / Translator
Call Centers
Casablanca
01.2014 - 01.2019
- Handled customer inquiries in Arabic and English with professionalism and clarity.
- Delivered accurate and culturally sensitive translations between Arabic and English.
- Delivered effective service in high-volume call environments.
- Assisted customers with product explanations, troubleshooting, and guidance.
Customer Service Representative / Translator
Call Centers
Marrakech
01.2012 - 01.2014
- Handled customer inquiries in Arabic and English with professionalism and clarity.
- Delivered accurate and culturally sensitive translations between Arabic and English.
- Delivered effective service in high-volume call environments.
- Assisted customers with product explanations, troubleshooting, and guidance.
Translator & Customer Support Agent
Cegelic
Casablanca
01.2005 - 01.2008
- Translated technical and commercial documents.
- Provided support to international clients via email, chat, and phone in both Arabic and English.
- Maintained a high level of customer satisfaction and communication quality.
Education
High School Diploma -
OMAR ELKHYAME
YOUSSOUFIA06-2005
Skills
- Verbal and written translation
- Customer service and support
- Call center operations
- Clear and effective communication
- Multitasking and problem-solving
- Proficient with CRM systems and call management software
- Customer service
- Bilingual communication
- Customer relationship management
Languages
- Arabic, Native
- English, Fluent
Timeline
Customer Service Representative / Translator
Call Centers
01.2020 - 01.2024
Customer Service Representative / Translator
Call Centers
01.2014 - 01.2019
Customer Service Representative / Translator
Call Centers
01.2012 - 01.2014
Translator & Customer Support Agent
Cegelic
01.2005 - 01.2008
High School Diploma -
OMAR ELKHYAME
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