Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic
Abdelmounaim Krimi

Abdelmounaim Krimi

Professional Sales Specialist

Summary

Client-focused Technical Sales Representative with more than a decade of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

Technical Sales Specialist

Microsoft
06.2022 - Current
  • Increased sales revenue by developing and implementing effective technical sales strategies.
  • Evaluated clients'' existing systems to identify opportunities for improvement or replacement with superior technology options.
  • Collaborated with engineering teams to ensure seamless integration of new technologies into customer environments.
  • Proactively sought out opportunities for professional development within the field of technical sales.
  • Maximized profitability through skillful negotiation tactics while fostering long-term partnerships with satisfied clients.
  • Delivered customized presentations, highlighting the unique benefits of products in relation to specific client needs.
  • Established strong client relationships through excellent communication skills and product demonstrations.

VIP E-Concierge Consultant

MCC London
01.2021 - Current
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Account Auditor

Bite Dance TikTok
08.2021 - 05.2022

- Account Auditing in terms of authenticity of the content.

- Verification of the content legitimacy

- Making sure there is no harmful content : Racism, Nudity, Violence...

Senior Sales Agent

WPD-Wholesale Payments Direct
4 2021 - 8 2021
  • Assist Businesses to switch credit card processing to WPD, Thus, provide better services and cost savings: Retain client loyalty
  • Close deals and coordinate with IT team for deployment and installation of our point of sales and products.

Channel Account Manager / Senior Sales Agent / ISV Agent / Customer Advisor

Microsoft Canada/ WebHelp Morocco
05.2018 - 04.2021
  • Advise clients in Canada to manage, optimize and reduce the costs of Microsoft Software and Hardware
  • Connect ISV companies with Microsoft and assist them transition from other solutions providers to Microsoft
  • Lead and manage the revenue of the team through a sales pipeline
  • Coordinate between agents, customers and partners to close deals in a timely manner and retain customer satisfaction loyalty and retention.

Customer Service Agent / Sales Agent

BEin Media Group (MENA) / Sitel Morocco
07.2017 - 05.2018
  • Introduce customers to beIN set-top boxes, subscriptions, and channel packages
  • Convince customers with the benefits and advantages of the channels and close deals
  • Assist with channels installation, resolve technical problems
  • Listen to the customers' complaints and propositions as a member of the technical team.

Data Collector

Axe Etudes / Eagenvalue
01.2015 - 07.2017
  • Collect data in fields for different entities (Ministry of Transport, Ministry of Tourism, Ministry of Health)
  • Provide data analysis to the appropriate teams in a timely manner
  • Provide detailed reports according to the requirements.

Education

Bachelor's Degree - English Cultural Studies

University Mohammed V, Rabat

Skills

    Hard-worker

    Fast-learner

    Patient and determinant

    Team and individual player

    Responsible, Passionate and motivated person, with a drive for excellence

    Microsoft Suit : Word, Excel, Powerpoint

    Dynamics : CRM, ERP

Languages

Arabic
Proficient
C2
English
Proficient
C2
French
Upper intermediate
B2

Certification

Microsoft : MS-900 / SC-900 / AZ-900 / SC-300 / SC-400

Timeline

Technical Sales Specialist

Microsoft
06.2022 - Current

Account Auditor

Bite Dance TikTok
08.2021 - 05.2022

VIP E-Concierge Consultant

MCC London
01.2021 - Current

Channel Account Manager / Senior Sales Agent / ISV Agent / Customer Advisor

Microsoft Canada/ WebHelp Morocco
05.2018 - 04.2021

Customer Service Agent / Sales Agent

BEin Media Group (MENA) / Sitel Morocco
07.2017 - 05.2018

Data Collector

Axe Etudes / Eagenvalue
01.2015 - 07.2017

Senior Sales Agent

WPD-Wholesale Payments Direct
4 2021 - 8 2021

Bachelor's Degree - English Cultural Studies

University Mohammed V, Rabat
Abdelmounaim KrimiProfessional Sales Specialist