Abdelmounaim Krimi
SALES MANAGER / TECHNICAL SOLUTION SALES SPECIALIST / VIP CONCIERGE ASSISTANT
Temara
Summary
Client-focused Technical Sales Representative with more than a decade of providing top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Sales Manager
Concentrix - Microsoft
Rabat - Morocco
12.2024 - Current
- Develop and execute strategic sales plans to drive business growth and achieve sales targets across Canada and USA.
- Lead a team of sales professionals, providing mentorship, training, and performance management to foster a high-performance sales culture.
- Identify and target key industry sectors and high-potential clients, establishing strong relationships and partnerships with decision-makers.
- Manage the entire sales cycle from prospecting to closing, ensuring a seamless and effective process for customers.
VIP E-Concierge Consultant
MCC London
Rabat - Morocco
01.2021 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations
Technical Solution Sales Specialist
Microsoft
Rabat - Morocco, Rabat
06.2022 - 11.2024
- Increased sales revenue by developing and implementing effective technical sales strategies
- Evaluated clients' existing systems to identify opportunities for improvement or replacement with superior technology options
- Collaborated with engineering teams to ensure seamless integration of new technologies into customer environments
- Proactively sought out opportunities for professional development within the field of technical sales
- Maximized profitability through skillful negotiation tactics while fostering long-term partnerships with satisfied clients
- Delivered customized presentations, highlighting the unique benefits of products in relation to specific client needs
- Established strong client relationships through excellent communication skills and product demonstrations
Account Auditor
Bite Dance TikTok
08.2021 - 05.2022
- Account Auditing in terms of authenticity of the content
- Verification of the content legitimacy
- Making sure there is no harmful content: Racism, Nudity, Violence
Senior Sales Agent
WPD-Wholesale Payments Direct
04.2021 - 08.2021
- Assist Businesses to switch credit card processing to WPD, Thus, provide better services and cost savings: Retain client loyalty
- Close deals and coordinate with IT team for deployment and installation of our point of sales and products
Channel Account Manager / Senior Sales Agent / ISV Agent / Customer Advisor
Microsoft Canada/Webhelp Morocco
05.2018 - 04.2021
- Advise clients in Canada to manage, optimize and reduce the costs of Microsoft Software and Hardware
- Connect ISV companies with Microsoft and assist them transition from other solutions providers to Microsoft
- Lead and manage the revenue of the team through a sales pipeline
- Coordinate between agents, customers and partners to close deals in a timely manner and retain customer satisfaction loyalty and retention
Customer Service Agent / Sales Agent
BeIN Media Group (MENA)/SITEL Morocco
07.2017 - 05.2018
- Introduce customers to beIN set-top boxes, subscriptions, and channel packages
- Convince customers with the benefits and advantages of the channels and close deals
- Assist with channels installation, resolve technical problems
- Listen to the customers' complaints and propositions as a member of the technical team
Data Collector
Axe Etudes/Eigenvalue
01.2015 - 07.2017
- Collect data in fields for different entities (Ministry of Transport, Ministry of Tourism, Ministry of Health)
- Provide data analysis to the appropriate teams in a timely manner
- Provide detailed reports according to the requirements
Education
Bachelor's degree - English Cultural Studies
University of Mohammed V
Skills
- Strategic Sales Planning
- Effective Communication
- Exceptional Client Service
- Problem-solving
- Leadership
- Cross-functional Collaboration
- Customer Insights
- Market Trends
Certification
Microsoft, MS-900, SC-900, AZ900, SC-300, SC-400
Timeline
Sales Manager
Concentrix - Microsoft
12.2024 - Current
Technical Solution Sales Specialist
Microsoft
06.2022 - 11.2024
Account Auditor
Bite Dance TikTok
08.2021 - 05.2022
Senior Sales Agent
WPD-Wholesale Payments Direct
04.2021 - 08.2021
VIP E-Concierge Consultant
MCC London
01.2021 - Current
Channel Account Manager / Senior Sales Agent / ISV Agent / Customer Advisor
Microsoft Canada/Webhelp Morocco
05.2018 - 04.2021
Customer Service Agent / Sales Agent
BeIN Media Group (MENA)/SITEL Morocco
07.2017 - 05.2018
Data Collector
Axe Etudes/Eigenvalue
01.2015 - 07.2017
Bachelor's degree - English Cultural Studies
University of Mohammed V
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