ABDERRAHIM EL GARNI
Receptionist
Marrakech
Summary
Friendly OFFICE MANAGER with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Receptionist and Night Audit
LE RECHER HOTEL
Marrakesh, Marrakech
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices approximately 30 incoming calls , emails per day from customers .
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
Receptionist and Night Audit
RIAD ABAKA
Marrakesh, Marrakech
09.2017 - 10.2024
- 1 Month of work as : -Night audit - waiter - gardener
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
Receptionist and Night Audit
MEDINA LOFT & SPA HOTEL 5 STAR
Marrakesh, Marrakech
01.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. With the minimum processing orders per day exceeding 20 customer orders.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Cashier Assistant
ELKHAM SERVICES PLUS
Marrakesh, Marrakech
01.2022 - 04.2022
- 2 Months work in DUFRY MARRAKECH MENARA AIRPORT
- Met customer needs through polite, friendly and attentive service.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'.
Special Professor of Support Classes
By Myself
Marrakesh, Marrakech
01.2019 - 12.2021
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Manage approximately 40 students of all ages.
Special Driver for a Spice Shop
7 Spices
Marrakesh, Marrakech
01.2019 - 12.2020
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Delivering more than 15 orders per day while taking into account road safety.
Receptionist and Night Audit
Riad FARAJ -LAORA and JARDIN DES REVES
Marrakesh, Marrakech
08.2018 - 11.2018
- 3 months working in Riad FARAJ -LAORA and JARDIN DES REVES
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Security Guard and Special Driver of Supervisor
ENGLAN DEAL
Marrakech , Marrakech
01.2016 - 01.2017
- 1 year of work as security guard and special driver of supervisor
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard and Driver
ETRE FLEUR SECURITE
Marrakesh, Marrakech
06.2015 - 02.2016
- 8 Months of work as security guard and driver
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
Private School Special Agent
ASPS
Marrakech , Marrakech
01.2014 - 07.2014
- 2 Months of formation and 6 months of work as AGENT SPÉCIAL PRIVÉ SCOLAIRE
- Coordinated with other agencies during multi-jurisdictional investigations.
- Organized students' activities to protect people and property.
- Led high-stakes undercover operations, directly contributing to arrest of key figures in drug trafficking organizations.
- Framing sports classes for fitness and self-defense.
Program Engineer
Car Rental Marrakech
Marrakesh, Marrakech
04.2012 - 07.2012
- 3 Months of work as Information program engineer
- Regularly reviewed industry trends to identify opportunities for improvement within existing programs or new product offerings.
- Analyzed system requirements and developed technical specifications to guide program design and development efforts effectively.
Education
DEUG - Hospitality And Recreation Marketing
CADI AYYAD
Marrakech 09.2017 - 10.2019
Certification - Professions of Education And Configuration
SWOT COMPANY
Marrakech 08.2017 - 11.2018
Associate of Arts - Bakery And Pastry
CADI AYYAD
Marrakesh, Morocco 08.2010 - 11.2012
1st Year - Geography
CADI AYYAD
Marrakesh, Morocco 08.2009 - 09.2010
Skills
Live chat support
Customer Focus
Building rapport
De-Escalation Techniques
Team Leadership
Operations Management
Strategic Planning
Performance Management
Loisir
- SPORT: training of black belt in Karaté
- Theater
- Photography
- Draw
- Press
Informationgains
- Office
- Logiciels
- Access
- Linux
- HTML/CSS3
Personal Information
- Driving License: TYPE B
- Marital Status: single
Formations
- Configure in a special center for professions of education and configuration, 2017-01-01, 2018-12-31
- 2nd year in a university degree ( not finish It yet ), 2016-01-01, 2018-12-31
- Attestation of Security programs, 2013-01-01, 2015-12-31
- Certificate of hotel school of Marrakesh specializes sweets baker, 2010-01-01, 2012-12-31
- Information attestation Word + Excel + Access, 2010-01-01, 2011-12-31
- 1st year in university CADI AYYAD option GEOGRAPHY, 2009-01-01, 2010-12-31
- Baccalaureate contemporary literature, 2009-06-01, 2009-06-30
Languages
Arabic
Proficient
C2
Franch
Intermediate
B1
English
Upper intermediate
B2
Spanish
Intermediate
B1
Certification
Computer office tools
Timeline
Receptionist and Night Audit
LE RECHER HOTEL
10.2023 - Current
Receptionist and Night Audit
MEDINA LOFT & SPA HOTEL 5 STAR
01.2023 - 07.2023
Cashier Assistant
ELKHAM SERVICES PLUS
01.2022 - 04.2022
Special Professor of Support Classes
By Myself
01.2019 - 12.2021
Special Driver for a Spice Shop
7 Spices
01.2019 - 12.2020
Receptionist and Night Audit
Riad FARAJ -LAORA and JARDIN DES REVES
08.2018 - 11.2018
Receptionist and Night Audit
RIAD ABAKA
09.2017 - 10.2024
DEUG - Hospitality And Recreation Marketing
CADI AYYAD
09.2017 - 10.2019
Certification - Professions of Education And Configuration
SWOT COMPANY
08.2017 - 11.2018
Security Guard and Special Driver of Supervisor
ENGLAN DEAL
01.2016 - 01.2017
Security Guard and Driver
ETRE FLEUR SECURITE
06.2015 - 02.2016
Private School Special Agent
ASPS
01.2014 - 07.2014
Program Engineer
Car Rental Marrakech
04.2012 - 07.2012
Associate of Arts - Bakery And Pastry
CADI AYYAD
08.2010 - 11.2012
1st Year - Geography
CADI AYYAD
08.2009 - 09.2010