Abderrahmane Benomar

• Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
• Optimized e-commerce campaigns through A/B testing to increase online sales.
• Strengthened online presence by creating engaging social media content and managing multiple platforms.
• Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.

• Company Overview: Agriculture, Food Processing, Food Security
• Participated in interactive training programs to expand knowledge of company products and policies.
• Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
• Answered thousand tickets of customer service inquiries via telephone, email, and chat platform to address customer needs and promote optimum outcomes.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.

I collected huge amounts of data from customers by phone or in person.
Skilled in creating, reviewing, and optimizing AI prompts to ensure accuracy and relevance.

• Mentored junior team members on best practices in market research techniques and tools, promoting professional growth within the team.