Abdessamad Ait Ikhrazn
Dubai
Profil professionnel
I am a sales and customer service representative with extensive experience in the retail sector and customer service across diverse environments and cultures, including Qatar, Morocco, and the UAE. I speak Arabic fluently and with a high level of proficiency, and my English is intermediate, enabling me to communicate effectively with clients and colleagues. I have extensive practical experience in perfume sales, cheese department management, and customer service in cafes. I also worked within multicultural teams during the 2022 FIFA World Cup Qatar, which honed my skills in dealing with diverse audiences and working under pressure. I possess excellent time management skills, a proven track record of achieving sales targets, and the ability to multitask efficiently.
Vue d'ensemble
7
7
years of professional experience
Expérience
Customer Service
Tajine Restaurant
Qatar
01.2025 - 01.2026
- Greeting customers and taking orders accurately and quickly while maintaining their satisfaction.
- Providing personalized advice and suggestions to customers to enhance their experience.
- Handling customer complaints tactfully and effectively to ensure their loyalty.
- Contributing to team organization and improving the cafe's daily performance.
Cheese Department Manager
Carrefour
Qatar
01.2023 - 01.2024
- Managing and organizing the cheese department in an attractive and organized manner.
- Monitoring product quality and expiration dates to ensure the best products are provided to customers.
- Inventory management and ensuring the availability of all required items.
- Training new employees on presentation, organization, and customer service.
- Listening to customer feedback to improve service quality.
Sales Representative
Al Jazeera Perfumes (Carrefour)
Qatar
01.2022 - 01.2023
- Promoting and selling a wide range of high-quality perfumes.
- Explaining product features and benefits to customers and assisting them in making informed decisions.
- Building long-term customer relationships to foster product loyalty.
- Monitoring inventory and ensuring the availability of the most requested products.
FIFA World Cup Qatar 2022
Qatar
11.2022 - 12.2022
- Interacting with fans from diverse nationalities and providing assistance and guidance.
- Working within multicultural teams to ensure smooth operations.
- Developing communication and problem-solving skills in a high-pressure environment.
Sales Representative
Carrefour
Morocco
01.2019 - 01.2021
- Direct sales of products and daily customer interaction.
- Achieving daily and weekly sales targets.
- Arranging products and organizing departments to ensure easy access for customers.
- Handling customer complaints and resolving issues to ensure their satisfaction.
- Participating in seasonal promotional campaigns and increasing sales.
Formation
High School Diploma -
Compétences
- Sales skills
- Negotiation skills
- Customer service
- Interpersonal skills
- Persuasion skills
- Teamwork
- Time management
- Prioritization skills
- Decision making
- Adaptability
- Organizational skills
- Quality assurance
Projets réalisés
- Significantly increased sales in the perfume department during my time with Al Jazeera Perfumes.
- Enhanced the customer experience in the cheese department through product organization and team training.
- Provided excellent customer service at the Tajine Café, contributing to increased customer satisfaction.
- Worked efficiently during the FIFA World Cup Qatar 2022 in a busy and challenging environment.
Langues
Arabic
Avancé
C1
English
Avancé
C1
Personnalisé
Visa: Tourist Visa
Informations complémentaires
- Travel
- Sport
- Music
Chronologie
Customer Service
Tajine Restaurant
01.2025 - 01.2026
Cheese Department Manager
Carrefour
01.2023 - 01.2024
FIFA World Cup Qatar 2022
11.2022 - 12.2022
Sales Representative
Al Jazeera Perfumes (Carrefour)
01.2022 - 01.2023
Sales Representative
Carrefour
01.2019 - 01.2021