ABDESSAMAD GOUZA
marrakech,Morocco
Summary
Hardworking and motivated Store Manager with over 4 years of experience in retail management, team leadership, and customer service. Skilled in store operations, inventory control, and staff training. Known for being a fast learner, adaptable, and results-driven, with a strong focus on achieving business goals. Proven ability to boost sales, improve team performance, and maintain a high standard of customer satisfaction. Excellent problem-solving and organizational skills, committed to delivering consistent performance in fast-paced environments, and always eager to grow professionally.
Overview
6
6
years of professional experience
Work History
STORE MANGER
owner
marrakech
11.2020 - Current
- Delivered exceptional customer service, walking customers directly to items, offering advice and fetching additional sizes.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Replenished hanging and shelves items each day, unpacking skids with new products and sorting for easy deployment on sales floor.
- Operated cash register & handled customer transactions accurately.
Gym Trainer
Club Ennouzha-Fit
ait ourir , marrakech
10.2019 - 03.2020
- Monitored client progress and adjusted workouts as needed for optimal results.
- Maintained a clean and organized training environment for all gym users.
- Provided motivation to help members stay committed to their health and wellness goals.
- Established rapport with clients by listening attentively to their concerns and responding promptly when assistance was required during workouts.
Education
Specialized Technician Diploma - electromechanics of automated systems
Office For Vocational Training And Work Promotion (OFPPT)
MARRAKECH08-2019
High School Diploma -
Hassan 2 High School
MARRAKECH06.2016
Skills
- Customer service
- Visual merchandising
- Inventory management
- Cash handling
- Customer relationship management
- Flexibility in scheduling
- Problem-solving
Languages
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Timeline
STORE MANGER
owner
11.2020 - Current
Gym Trainer
Club Ennouzha-Fit
10.2019 - 03.2020
Specialized Technician Diploma - electromechanics of automated systems
Office For Vocational Training And Work Promotion (OFPPT)
High School Diploma -
Hassan 2 High School