Abdesslam Alami Talbi
Clé d'or Concierge
Marrakech
Profil professionnel
Over 10 years' experience in the hospitalityindustry in a leading hotel delivering customer oriented goals; Team Player; Customer focused; Keeneye for detail Flexible; Can work calmly under pressure; Faithful in honoring commitments; Managing work Execution; Management of team members of duties amongst staff; Proficient in language needed to manage a multi-cultural team.
Vue d'ensemble
9
9
years of professional experience
7
7
years of post-secondary education
Expérience
Senior Clef d'Or Concierge
La Mamounia
Marrakech
07.2014 - Actuel
- Meet and exceedguests' expectations and provide services they need.
- Assure prompt and positive action on all residentcomplaints, questions, concerns and suggestions, as well as conductquality assurance follow-up; respond to inquiriesregarding services and building issues.
- Keep up with guest schedules and remindguests of appointments.
- Solveproblems and issues to the satisfaction of guests.
- Maintain guest records and supervise hotel staff members.
Guest Service Manager/ Shift Leader/ Duty Manager
CopthorneHotelSlough-Windsor
Slough
02.2012 - 03.2014
- Manage, lead and support the front office team a set daily target.
- Attending to guest check-ins, queries, issues and resolution.
- Use of central reservationsystems to countercheck, transferbookings, check rate availability.
- Produce accurate and timely reports and correctlyhandle all cash transactions.
- Complete and transmit daily management and accounting reports and supporting documents.
- Perform all Guest Service Representativefunctions as required.
- Run night audit to coversickness and holidays, also Balance and audit for accuracy room revenue, cashier's reports, and guest and house accounts and telephone revenue.
Various Part Time Jobs
Windsor, Reading, Newbury, Maidenhead
10.2005 - 02.2012
- Many part time Jobs in Hotels, football and rugby Stadiums, race courses, Budgens super market Post Office, Saint Marks Hospital and Pizza Express.
Bar supervisor
SmokeyJoes
Maidenhead
01.2005 - 02.2012
- Training new staff members.
- Serving and lookingafter the Bar.
- Stock checking.
- Making sure the area is clean and Tidy.
Formation
HIGH NATIONAL DIPLOMA - Business Travel and Tourism
ThamesValleyUniversity
09.2009 - 06.2012
BTEC First and National Diploma - Business
EastBerkshireCollege
09.2006 - 06.2009
FoundationProgram - Business Management and EnglishLanguage
SouthThamesCollege
09.2005 - 06.2006
Baccalaureate - Equivalent To A Level
Moulay Sliman College
Fès 09.2004 - 07.2005
Compétences
- Soft Skills:
- Strong communication
- Customer service
- Problem-solving abilities
- Along with adaptability
- Team work
- Attention to details
- Cultural awareness
- Time management
- Positive attitude
- Technical Skills:
- Reservation system (Opera, Fidelio)
- Oracle MICROS is a point-of-sale (POS)
- Microsoft Office Suite
- Concierge Organiser
- HR Access
- Micros Fedelio
Hobbies and Interests
- Football
- Basketball
- Travelling
Langues
English
Bilingue
French
Bilingue
Arabic
Bilingue
Chronologie
Senior Clef d'Or Concierge
La Mamounia
07.2014 - Actuel
Guest Service Manager/ Shift Leader/ Duty Manager
CopthorneHotelSlough-Windsor
02.2012 - 03.2014
HIGH NATIONAL DIPLOMA - Business Travel and Tourism
ThamesValleyUniversity
09.2009 - 06.2012
BTEC First and National Diploma - Business
EastBerkshireCollege
09.2006 - 06.2009
Various Part Time Jobs
10.2005 - 02.2012
FoundationProgram - Business Management and EnglishLanguage
SouthThamesCollege
09.2005 - 06.2006
Bar supervisor
SmokeyJoes
01.2005 - 02.2012
Baccalaureate - Equivalent To A Level
Moulay Sliman College
09.2004 - 07.2005
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