Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Hobbies and Interests
Langues
Chronologie
Generic
Abdesslam Alami Talbi

Abdesslam Alami Talbi

Clé d'or Concierge
Marrakech

Profil professionnel

Over 10 years' experience in the hospitalityindustry in a leading hotel delivering customer oriented goals; Team Player; Customer focused; Keeneye for detail Flexible; Can work calmly under pressure; Faithful in honoring commitments; Managing work Execution; Management of team members of duties amongst staff; Proficient in language needed to manage a multi-cultural team.

Vue d'ensemble

9
9
years of professional experience
7
7
years of post-secondary education

Expérience

Senior Clef d'Or Concierge

La Mamounia
Marrakech
07.2014 - Actuel
  • Meet and exceedguests' expectations and provide services they need.
  • Assure prompt and positive action on all residentcomplaints, questions, concerns and suggestions, as well as conductquality assurance follow-up; respond to inquiriesregarding services and building issues.
  • Keep up with guest schedules and remindguests of appointments.
  • Solveproblems and issues to the satisfaction of guests.
  • Maintain guest records and supervise hotel staff members.

Guest Service Manager/ Shift Leader/ Duty Manager

CopthorneHotelSlough-Windsor
Slough
02.2012 - 03.2014
  • Manage, lead and support the front office team a set daily target.
  • Attending to guest check-ins, queries, issues and resolution.
  • Use of central reservationsystems to countercheck, transferbookings, check rate availability.
  • Produce accurate and timely reports and correctlyhandle all cash transactions.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Perform all Guest Service Representativefunctions as required.
  • Run night audit to coversickness and holidays, also Balance and audit for accuracy room revenue, cashier's reports, and guest and house accounts and telephone revenue.

Various Part Time Jobs

Windsor, Reading, Newbury, Maidenhead
10.2005 - 02.2012
  • Many part time Jobs in Hotels, football and rugby Stadiums, race courses, Budgens super market Post Office, Saint Marks Hospital and Pizza Express.

Bar supervisor

SmokeyJoes
Maidenhead
01.2005 - 02.2012
  • Training new staff members.
  • Serving and lookingafter the Bar.
  • Stock checking.
  • Making sure the area is clean and Tidy.

Formation

HIGH NATIONAL DIPLOMA - Business Travel and Tourism

ThamesValleyUniversity
09.2009 - 06.2012

BTEC First and National Diploma - Business

EastBerkshireCollege
09.2006 - 06.2009

FoundationProgram - Business Management and EnglishLanguage

SouthThamesCollege
09.2005 - 06.2006

Baccalaureate - Equivalent To A Level

Moulay Sliman College
Fès
09.2004 - 07.2005

Compétences

  • Soft Skills:
  • Strong communication
  • Customer service
  • Problem-solving abilities
  • Along with adaptability
  • Team work
  • Attention to details
  • Cultural awareness
  • Time management
  • Positive attitude
  • Technical Skills:
  • Reservation system (Opera, Fidelio)
  • Oracle MICROS is a point-of-sale (POS)
  • Microsoft Office Suite
  • Concierge Organiser
  • HR Access
  • Micros Fedelio

Hobbies and Interests

  • Football
  • Basketball
  • Travelling


Langues

English
Bilingue
French
Bilingue
Arabic
Bilingue

Chronologie

Senior Clef d'Or Concierge

La Mamounia
07.2014 - Actuel

Guest Service Manager/ Shift Leader/ Duty Manager

CopthorneHotelSlough-Windsor
02.2012 - 03.2014

HIGH NATIONAL DIPLOMA - Business Travel and Tourism

ThamesValleyUniversity
09.2009 - 06.2012

BTEC First and National Diploma - Business

EastBerkshireCollege
09.2006 - 06.2009

Various Part Time Jobs

10.2005 - 02.2012

FoundationProgram - Business Management and EnglishLanguage

SouthThamesCollege
09.2005 - 06.2006

Bar supervisor

SmokeyJoes
01.2005 - 02.2012

Baccalaureate - Equivalent To A Level

Moulay Sliman College
09.2004 - 07.2005

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Abdesslam Alami TalbiClé d'or Concierge