Abdirahman Osman
Boston
Summary
Dynamic professional with a proven track record in customer service and safe driving, as demonstrated during my tenure with UberEats. Excelled in high-stress situations, leveraging strong problem-solving and time management skills. Recognized for maintaining a clean driving record and enhancing customer loyalty through empathetic service. Skilled in emergency response and committed to safety.
Overview
5
5
years of professional experience
Work History
Driver
UberEats
Boston, MA
07.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Drove safely in various weather and road conditions to avoid accidents.
Customer Service Representative
Bluehills Market
Boston, MA
09.2019 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Security Guard
US Associates
Boston, MA
08.2021 - 12.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Associate Of Business Administration - Business Administration
Bunker Hill Community College
Charlestown, MA2026
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Emergency response
- Physical fitness
- Reporting skills
- Emergency awareness
- Self-defense
Timeline
Security Guard
US Associates
08.2021 - 12.2023
Driver
UberEats
07.2021 - Current
Customer Service Representative
Bluehills Market
09.2019 - 08.2024
Associate Of Business Administration - Business Administration
Bunker Hill Community College