ABDULAI DAVID
426 LOWER COUNTY RD, Dennis Port
Summary
Skilled professional dedicated to delivering exceptional customer experiences and ensuring satisfaction. Consistently upholds a polished and professional demeanor that aligns with event standards. Proven ability to adapt to various environments while maintaining high service quality.
Overview
4
4
years of professional experience
Work History
Guest Experience Associate
Bluebird Dennisport
South Yarmouth
05.2025 - Current
- Managed guest check-in and check-out processes efficiently and accurately.
- Built relationships with customers through friendly conversations and follow-up calls or emails
- Utilized reservation systems to manage bookings and optimize occupancy rates.
- Trained new associates on customer service protocols and operational procedures.
- Assisted guests with inquiries and provided detailed information about services.
Guest Experience Associate
Bluebird Parker Beach
Yarmouth
05.2024 - 10.2024
- Assisted guests with inquiries and provided detailed information about services.
- Managed guest check-in and check-out processes efficiently and accurately.
- Resolved guest complaints by offering appropriate solutions in a timely manner.
- Collaborated with team members to maintain high standards of cleanliness and organization.
- Coordinated special requests and ensured personalized service for each guest.
Restaurant Waiter
Sailing Cow Restaurant
South Yarmouth
05.2024 - 10.2024
- Took customer orders accurately and communicated them to the kitchen staff.
- Delivered food and beverages promptly to maintain service efficiency.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted with menu recommendations based on customer preferences.
JUNIOR ACCOUNTANT
PENTECOST HOSPITAL
Madina
11.2021 - 09.2022
- Reconciled account records by comparing general ledger figures with bank statements monthly.
- Maintained accurate financial documentation for accounting and filing purposes.
- Processed monthly payroll and ensured timely salary payments.
- Communicated with suppliers to reconcile invoices and manage payments.
- Assisted senior accountants with month-end closing procedures and resolved customer account discrepancies.
Education
MASTERS - ECONOMICS AND MANAGEMENT
MENDEL UNIVERSITY
Brno, Czech Republic07.2025
Bachelor of Science - ADMINISTRATION, ACCOUNTING
UNIVERSITY OF GHANA
Legon, Ghana11.2021
Skills
- Good customer service
- Communication skills
- Menu description knowledge
- Food preparation knowledge
- Cash handling
- Courteous demeanor
- Strong multitasking
- Hospitality and accommodation
Languages
- English, Native language
- Czech, Elementary (A2)
Languages
English
Professional
References
References available upon request.
Timeline
Guest Experience Associate
Bluebird Dennisport
05.2025 - Current
Guest Experience Associate
Bluebird Parker Beach
05.2024 - 10.2024
Restaurant Waiter
Sailing Cow Restaurant
05.2024 - 10.2024
JUNIOR ACCOUNTANT
PENTECOST HOSPITAL
11.2021 - 09.2022
MASTERS - ECONOMICS AND MANAGEMENT
MENDEL UNIVERSITY
Bachelor of Science - ADMINISTRATION, ACCOUNTING
UNIVERSITY OF GHANA
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