SALIEU KONTEH
Lowell
Summary
Dynamic professional with a proven track record at Incompass Human Services, excelling in customer service and project management. Recognized for enhancing team performance through innovative problem-solving and effective communication. Skilled in regulatory compliance and adept at managing diverse teams to achieve service goals efficiently.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Behavior Care champion
Incompass Human services.
Lowell
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Community Helth Officer Representative(Volunteer)
Wellington Community Health Center.
Freetown
03.2017 - 09.2027
- Collaborated with local organizations to expand health outreach efforts.
- Conducted surveys to assess community health needs and resources available.
- Facilitated discussions on health topics to engage community members effectively.
- Provided support during health fairs, coordinating activities and resources.
- Trained new volunteers on best practices in community health engagement.
Pharmacy Technician
Long Term Pharmacy (Pharmerica Pharmacy), Lowell.
Lowell
04.2022 - 11.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members, adherence to procedures, and HIPPA law when handling personal information during transactions.
Volunteer Coordinator for COVID Precautions.
College Of Medicine Allied & Health Science (COMAH
03.2020 - 07.2020
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Managed a database of 50 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Increased awareness of the organization's mission by creating promotional materials highlighting the impact of volunteer efforts.
- Evaluated volunteer performance to provide constructive feedback and identify areas for improvement or additional training needs.
Front Desk Medical Receptionist
Connaught Hospital, Freetown, Sierra Leone.
02.2017 - 01.2020
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Education
Associate of Science - Public Health
Northern Essex Community College
Haverhill, MA06-2027
Associate of Science - Registered Behavior Technician
Registered Behavior Technician
MA. USA.02-2026
Associate of Science - Pharmacy Technician
Northern Essex Community College
Haverhill, MA11-2023
High School Diploma -
Ahmadiyya Secondary School
Freetown, Sierra Leone01-2023
Skills
- Regulatory Compliance
- Aseptic Techniques
- Problem-Solving Skills
- Pharmaceutical Calculations
- Filling Prescriptions
- Patient Counseling
- Prescription Verification
- Customer service
- Project management
- Calm under pressure
- Computer skills
- Team management
Languages
- Krio (Creole)
- English
References
References available upon request.
Languages
English
Full Professional
Krio
Native/ Bilingual
Themne
Native/ Bilingual
Certification
First Aid. Issued: American Red Cross.
Accomplishments
Invitation from the Honors Society, for exception performing students. 2023
Timeline
Behavior Care champion
Incompass Human services.
01.2025 - Current
Pharmacy Technician
Long Term Pharmacy (Pharmerica Pharmacy), Lowell.
04.2022 - 11.2024
Volunteer Coordinator for COVID Precautions.
College Of Medicine Allied & Health Science (COMAH
03.2020 - 07.2020
Community Helth Officer Representative(Volunteer)
Wellington Community Health Center.
03.2017 - 09.2027
Front Desk Medical Receptionist
Connaught Hospital, Freetown, Sierra Leone.
02.2017 - 01.2020
Associate of Science - Public Health
Northern Essex Community College
Associate of Science - Registered Behavior Technician
Registered Behavior Technician
Associate of Science - Pharmacy Technician
Northern Essex Community College
High School Diploma -
Ahmadiyya Secondary School