Abigail Coleman
Easthampton
Summary
Resourceful Client Specialist known for high productivity and efficient task completion. Specialize in client relationship, problem resolution, and process optimization. Excel in communication, adaptability, and teamwork to enhance service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Client Specialist Key
Talbots
Northampton
07.2021 - 01.2025
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
Barista
Shelburne Falls Coffee Roasters
Easthampton
09.2022 - 10.2023
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Education
High school diploma -
Homeschooled
Easthampton, MASkills
- Barista experience
- Organizational skills
- Retail sales
- Coffee Experience
- Cash handling
- Serving experience
- Stockroom upkeep
- Merchandising
- Display setup
- Upselling
Accomplishments
Met my quarterly goals multiple times throughout the year and became part of the Red Door Club.
References
References available upon request.
Timeline
Barista
Shelburne Falls Coffee Roasters
09.2022 - 10.2023
Client Specialist Key
Talbots
07.2021 - 01.2025
High school diploma -
Homeschooled
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