Abigail Geoffrion
Lakeville
Summary
Customer-focused professional with experience in guest relations and conflict resolution. Managed reservations and inquiries while upholding cleanliness standards, fostering a welcoming environment. Committed to enhancing customer satisfaction through effective multitasking and safety protocol education.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Charred Oak Tavern
Middleboro
08.2025 - 10.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Monitored wait times and communicated updates to guests to enhance satisfaction.
- Multitasked effectively by managing telephone inquiries while providing attentive service to in-person guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen and waitstaff to streamline service flow during peak hours.
- Resolved guest inquiries and concerns, ensuring clear communication with management for timely solutions.
- Maintained cleanliness of host station and dining area, adhering to health standards.
Games Associate
King Richard's Faire
Carver
08.2025 - 10.2025
- Assisted in setup and operation of game booths, ensuring engaging experiences for attendees.
- Provided customer service support, addressing inquiries and enhancing guest satisfaction.
- Collaborated with team members to maintain cleanliness and organization of gaming areas.
- Monitored game equipment for functionality, reporting issues to management promptly.
- Participated in training sessions on safety protocols and operational procedures for events.
- Engaged with guests to promote games, fostering a welcoming atmosphere at the faire.
- Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
- Increased customer satisfaction by providing friendly and knowledgeable assistance on game rules and strategies.
Costumed Kitchen
King Richard's Faire
Carver
08.2024 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Thrived in fast-paced environments, maintaining high performance under pressure.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced communication skills through regular collaboration with diverse teams and clients.
- Quickly learned and adapted to new technology and software applications, improving overall team efficiency.
Education
High School Diploma -
Apponequet Regional High School
Lakeville, MASkills
- Greeting guests
- Reservation management
- Customer service
- Guest relations
- Handling complaints
- Conflict resolution
- Multitasking expertise
- Scheduling
- Cash handling
- Hygiene maintenance
- Active learning
Timeline
Restaurant Hostess
Charred Oak Tavern
08.2025 - 10.2025
Games Associate
King Richard's Faire
08.2025 - 10.2025
Costumed Kitchen
King Richard's Faire
08.2024 - 10.2024
High School Diploma -
Apponequet Regional High School