Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Abigail Muise

Haverhill

Summary

Dynamic Program Coordinator with a proven track record at ONESTOP, excelling in community building and strategic planning. Skilled in training coordination and proactive problem-solving, I effectively supported overdose survivors and enhanced service delivery, fostering trust and collaboration among partners. Committed to impactful outreach and staff development, driving positive change in the community.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Coordinator/Harm Reductionist

ONESTOP
01.2023 - 07.2025
  • Follow up with overdose servivors
  • Provide Support for Clients
  • Give out safe use supplies
  • Give out Narcan
  • STI testing
  • Scheduling trainings for people who use drugs and the community
  • Work closely with community partners
  • Ordering of all supplies
  • Scheduling of team
  • Organizing meetings
  • Meet people where they are at


Letter Carrier

USPS
01.2020 - 12.2022
  • Delivered mail and packages efficiently to designated routes, ensuring timely service.
  • Maintained accurate records of deliveries, handling customer inquiries with professionalism.
  • Adhered to safety protocols while operating postal vehicles in various weather conditions.
  • Sorted and organized mail based on delivery routes to optimize workflow.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.

Retail Manager

Nor'east Cleaners
08.2013 - 12.2019
  • Led team in maximizing sales through effective inventory management and merchandising strategies.
  • Developed training programs for staff to enhance product knowledge and customer service skills.
  • Implemented customer feedback systems to improve service quality and address concerns promptly.
  • Analyzed sales trends to adjust pricing and promotions, driving increased revenue during peak seasons.
  • Coordinated with vendors to ensure timely delivery of products, optimizing stock levels and turnover rates.
  • Mentored new managers on leadership best practices, fostering a collaborative team environment across locations.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Education

High School Diploma -

Winthrop High School
Winthrop, MA
06-2010

Skills

  • Program management
  • Office administration
  • Proactive mindset
  • Strategic planning
  • Training coordination
  • Volunteer management
  • Generating schedules
  • Staff evaluation
  • Facility management
  • Staff development
  • Persuasive communication style
  • Community building
  • Attention to detail
  • Problem-solving
  • Customer service experience
  • Decision-making
  • Staff hiring and evaluations

Accomplishments

  • Supervised team of 6 staff members.
  • Achieved award for business of the year in Beverly, MA by completing POST overdose follow ups with Beverly Police Department, with accuracy and efficiency.

Certification

  • CPR Certified 2025
  • Certified Phlebotomy Technician 02/2023
  • Drivers License
  • First Aid Certified

Timeline

Program Coordinator/Harm Reductionist

ONESTOP
01.2023 - 07.2025

Letter Carrier

USPS
01.2020 - 12.2022

Retail Manager

Nor'east Cleaners
08.2013 - 12.2019

High School Diploma -

Winthrop High School

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Abigail Muise