Abigail Rivera Garcia
Holyoke
Summary
Dynamic professional with a proven track record at the Holyoke Police Department, excelling in data accuracy and exceptional customer service. Bilingual in English and Spanish, I effectively supported law enforcement operations while maintaining strict confidentiality. Known for my adaptability and commitment to excellence, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
Work History
POLICE PERSONEL CLERK
Holyoke Police Department
HOLYOKE
11.2022 - Current
- Organized and maintained filing systems for confidential documents.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Researched vehicle, wanted and missing persons information.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Entered data into computer systems accurately and efficiently.
- Used radio, telephone and computer system to update first responders with new information.
- Answered phones in a courteous manner while providing excellent customer service.
Home Health Aide
Stavros Center for Independent Living
Springfield
06.2013 - 01.2025
- Support client with personal hygiene, including bathing and dressing
- Help client with housekeeping and maintaining a clean environment, doing laundry, meal-prep and clean up
- Transport client to and from medical appointments as well as grocery shopping
- Ensure client takes medication in a timely manner
- Maintain strict client confidentiality
Sales Associate
JCPenney
Holyoke
10.2019 - 03.2021
- Greet Customers and assist them with finding merchandise
- Stocking and organizing products on the sales floor
- Ringing up purchases as well as handling returns and other discrepancies
- Assist with incoming online order phone calls and curbside pick up
- Help keep store well maintained
Customer Service Representative
Porex Filtration Group
Chicopee
10.2016 - 02.2018
- Performed Data and Order Entry
- Receive incoming customer calls and in person requests for orders as well as problem solve any questions or concerns regarding orders in a professional manner
- Performed Audits
Education
CLEMENTE Course - PHILISOPHY, AMERICAN HISTORY, WRITING
BARD MICROCOLLEGE
HOLYOKE MA05-2020
Criminal Justice -
Springfield Technical Community College
Springfield09.2014
High School Diploma -
High School of Commerce
Springfield, MA06.2013
Skills
- Bilingual – English/Spanish
- Exceptional Customer Service
- Committed to Client Confidentiality
- Excellent Time Management
- Accuracy and Attention to Detail
- Proficient in Microsoft Office
- Solid Written and Verbal Communication Skills
- Adaptable and quick to learn new technologies
- Self-Motivated Professional
- Team Player
Timeline
POLICE PERSONEL CLERK
Holyoke Police Department
11.2022 - Current
Sales Associate
JCPenney
10.2019 - 03.2021
Customer Service Representative
Porex Filtration Group
10.2016 - 02.2018
Home Health Aide
Stavros Center for Independent Living
06.2013 - 01.2025
CLEMENTE Course - PHILISOPHY, AMERICAN HISTORY, WRITING
BARD MICROCOLLEGE
Criminal Justice -
Springfield Technical Community College
High School Diploma -
High School of Commerce
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