Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Awards
Timeline
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ABIGAIL ROSE CALCANO

Oxford

Summary

Dean's List graduate with a Bachelor of Science in Criminal Justice and a minor in Middle East Studies. Currently pursuing a Master of Science in Counterterrorism, also recognized on the Dean's List. Fluent in Spanish and English, with strong writing skills in both languages.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmaceutical Field Auditor/Agent

QPharma for BMS Management
05.2025 - Current
  • Inspected Sales Representative’s Inventory of pharmaceutical prescription drugs and accessed storage locations
  • Inspect if there's any faulty equipment
  • Storage temperature, cleanliness, biohazards, and addressed any security measures.
  • Log inspection report into the company software which includes the drug, drug packages, units, strength, and lot number.
  • Inspect storage location and access if the location of drugs are adequate and meet the company's procedures and policies.

Lyft Comfort Preferred Driver

Lyft Inc.
09.2018 - Current
  • Assist customers with large loads of luggage or other items
  • Clean driving record
  • Drive customer(s) to desired designations
  • Drive safely and be punctual
  • Understand and follow written and oral instructions
  • Understand Global Positioning Systems and Timing Services
  • Keep a clean appearance and clean motor vehicle
  • Be able to pass a background check and TNC/State Inspection
  • Follow through and pick up customer(s) with scheduled/reserved rides
  • Be flexible with schedule and any requests or concerns regarding the services like making more than one stop at a time
  • Have a smoke free vehicle at all times.

Call Center Representative

Transcore for EZPass MassDOT
05.2024 - 06.2024
  • Processed Transactions to EZPass accounts for customers
  • Addressed customers’ inquiries of account details and downloadable documents on the website.
  • Updated account information including adding secondary contact, payment information, vehicles, sending out transponders, and transponder strips.

Executive Assistant to President

Gideon Cabinetry
06.2021 - 06.2023
  • Call customers, clients, and vendors about their orders.
  • Callback for customer feedback, satisfaction, and inquiries
  • Setup payment methods and financing services
  • Pick up items, samples from customers’ homes and partners
  • Help and attend customers as well as clients and vendors
  • Process large payments in excess of $10,000
  • Scheduled meetings and installations for clients, customers as well as vendors, sign off on paperwork from vendors.
  • Complete tasks given by the President.

Warehouse Associate

FedEx
06.2020 - 07.2020
  • Collaborated with team members to ensure timely and damage-free delivery of goods.
  • Efficiently scanned, sorted, and loaded packages onto trailer trucks, demonstrating strong adherence to safety protocols.
  • Managed physically demanding tasks including lifting up to 70 pounds and maintaining stamina during extended shifts.

Crowd Control Security Officer

Secure Environment Bureau for Stop & Shop
05.2020 - 05.2020
  • Secured store premises, implementing crowd control measures by monitoring entry and exit points to ensure safety and compliance with health protocols.
  • Patrolled facilities to deter theft and ensure a safe shopping environment, responding effectively to emergencies and assisting customers as needed.
  • Collaborated with the security team to develop and execute emergency response protocols.

Trades Desk / Call Center Representative

Oxford Solutions for Primerica Shareholder Services at BNY Mellon
01.2020 - 05.2020
  • Processed trades and redemptions for a diverse range of accounts, including IRAs, 401(k)s, beneficiary accounts, 529 college savings plans, and SEP accounts, managing transactions exceeding $11 million daily.
  • Addressed client inquiries and resolved complaints professionally, escalating complex issues to management as needed.
  • Ensured adherence to company policies during client interactions and maintained accurate records in the CRM system while completing financial reports.

Corporate Security Officer

Securitas Security of USA for TJX Companies
06.2019 - 11.2019
  • Monitored CCTV surveillance across multiple locations, ensuring compliance with standard security procedures.
  • Assisted authorized personnel with secure access while maintaining detailed logs of incidents and vehicle information.
  • Developed risk assessment strategies and facilitated emergency drills to ensure preparedness for potential threats.

Warehouse Associate

Courier Distribution Systems
02.2019 - 03.2019
  • Delivered Amazon packages promptly, managing logistics for efficient drop-offs.
  • Handled sorting and loading of packages while adhering to safety standards and documentation practices.
  • Managed physically demanding deliveries including lifting up to 70 pound packages.

Warehouse Associate

United Parcel Service (UPS)
09.2018 - 01.2019
  • Operated under the direction of management to sort packages efficiently, ensuring adherence to delivery schedules.
  • Engaged in rigorous physical tasks, lifting and processing packages consistently weighing up to 70 pounds.

Sales Associate

Piercing Pagoda
09.2018
  • Welcoming customers and providing product knowledge on promotions and inventory.
  • Managed store operations including sales transactions, inventory checks, and merchandise displays, ensuring brand standards were maintained.

Executive Assistant and Sales Representative

Solomon Granite & Marble Inc.
06.2014 - 12.2017
  • Attend customers as well as clients and vendors
  • Process large orders worth over two thousand dollars
  • Schedule meetings and installations for clients, customers as well as vendors
  • Sign off on paperwork from vendors.
  • Complete tasks given by the Manager.
  • Directed New hires to their job duties, and briefed employees to their daily duties.
  • Managed the store front while the CEO was in a meeting or out of the office.

Education

Master of Science - Counterterrorism

Nichols College
05.2027

Bachelor of Science - Criminal Justice, Minor in Middle East Studies

Worcester State University
12.2023

High School Diploma - undefined

Oxford High School
06.2014

Skills

    International extremism studies

    CCTV and surveillance

    Organizational skills

    Leadership and ethics

    Juvenile delinquency studies

    Domestic terrorism studies

    Cultural awareness in business

    Foundations of inquiry

    Microsoft Office proficiency

    Google Workspace applications

    CRM software expertise

    Navy Junior ROTC experience

    Cash handling expertise

Certification

  • Valid Driver’s License
  • Covid Certificate of Vaccinations
  • Department of Utilities Certification for Lyft

LANGUAGES

Fluent in English
Fluent in Spanish

Awards

Superior Leadership Award, Navy Junior Reserve Officer Training Corps, Excellence Award, Navy Junior Reserve Officer Training Corps, American Legion Award, Navy Junior Reserve Officer Training Corps

Timeline

Pharmaceutical Field Auditor/Agent

QPharma for BMS Management
05.2025 - Current

Call Center Representative

Transcore for EZPass MassDOT
05.2024 - 06.2024

Executive Assistant to President

Gideon Cabinetry
06.2021 - 06.2023

Warehouse Associate

FedEx
06.2020 - 07.2020

Crowd Control Security Officer

Secure Environment Bureau for Stop & Shop
05.2020 - 05.2020

Trades Desk / Call Center Representative

Oxford Solutions for Primerica Shareholder Services at BNY Mellon
01.2020 - 05.2020

Corporate Security Officer

Securitas Security of USA for TJX Companies
06.2019 - 11.2019

Warehouse Associate

Courier Distribution Systems
02.2019 - 03.2019

Lyft Comfort Preferred Driver

Lyft Inc.
09.2018 - Current

Warehouse Associate

United Parcel Service (UPS)
09.2018 - 01.2019

Sales Associate

Piercing Pagoda
09.2018

Executive Assistant and Sales Representative

Solomon Granite & Marble Inc.
06.2014 - 12.2017

Master of Science - Counterterrorism

Nichols College

Bachelor of Science - Criminal Justice, Minor in Middle East Studies

Worcester State University

High School Diploma - undefined

Oxford High School
ABIGAIL ROSE CALCANO