ABIGAIL ROSE CALCANO
Oxford
Summary
Dean's List graduate with a Bachelor of Science in Criminal Justice and a minor in Middle East Studies. Currently pursuing a Master of Science in Counterterrorism, also recognized on the Dean's List. Fluent in Spanish and English, with strong writing skills in both languages.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmaceutical Field Auditor/Agent
QPharma for BMS Management
05.2025 - Current
- Inspected Sales Representative’s Inventory of pharmaceutical prescription drugs and accessed storage locations
- Inspect if there's any faulty equipment
- Storage temperature, cleanliness, biohazards, and addressed any security measures.
- Log inspection report into the company software which includes the drug, drug packages, units, strength, and lot number.
- Inspect storage location and access if the location of drugs are adequate and meet the company's procedures and policies.
Lyft Comfort Preferred Driver
Lyft Inc.
09.2018 - Current
- Assist customers with large loads of luggage or other items
- Clean driving record
- Drive customer(s) to desired designations
- Drive safely and be punctual
- Understand and follow written and oral instructions
- Understand Global Positioning Systems and Timing Services
- Keep a clean appearance and clean motor vehicle
- Be able to pass a background check and TNC/State Inspection
- Follow through and pick up customer(s) with scheduled/reserved rides
- Be flexible with schedule and any requests or concerns regarding the services like making more than one stop at a time
- Have a smoke free vehicle at all times.
Call Center Representative
Transcore for EZPass MassDOT
05.2024 - 06.2024
- Processed Transactions to EZPass accounts for customers
- Addressed customers’ inquiries of account details and downloadable documents on the website.
- Updated account information including adding secondary contact, payment information, vehicles, sending out transponders, and transponder strips.
Executive Assistant to President
Gideon Cabinetry
06.2021 - 06.2023
- Call customers, clients, and vendors about their orders.
- Callback for customer feedback, satisfaction, and inquiries
- Setup payment methods and financing services
- Pick up items, samples from customers’ homes and partners
- Help and attend customers as well as clients and vendors
- Process large payments in excess of $10,000
- Scheduled meetings and installations for clients, customers as well as vendors, sign off on paperwork from vendors.
- Complete tasks given by the President.
Warehouse Associate
FedEx
06.2020 - 07.2020
- Collaborated with team members to ensure timely and damage-free delivery of goods.
- Efficiently scanned, sorted, and loaded packages onto trailer trucks, demonstrating strong adherence to safety protocols.
- Managed physically demanding tasks including lifting up to 70 pounds and maintaining stamina during extended shifts.
Crowd Control Security Officer
Secure Environment Bureau for Stop & Shop
05.2020 - 05.2020
- Secured store premises, implementing crowd control measures by monitoring entry and exit points to ensure safety and compliance with health protocols.
- Patrolled facilities to deter theft and ensure a safe shopping environment, responding effectively to emergencies and assisting customers as needed.
- Collaborated with the security team to develop and execute emergency response protocols.
Trades Desk / Call Center Representative
Oxford Solutions for Primerica Shareholder Services at BNY Mellon
01.2020 - 05.2020
- Processed trades and redemptions for a diverse range of accounts, including IRAs, 401(k)s, beneficiary accounts, 529 college savings plans, and SEP accounts, managing transactions exceeding $11 million daily.
- Addressed client inquiries and resolved complaints professionally, escalating complex issues to management as needed.
- Ensured adherence to company policies during client interactions and maintained accurate records in the CRM system while completing financial reports.
Corporate Security Officer
Securitas Security of USA for TJX Companies
06.2019 - 11.2019
- Monitored CCTV surveillance across multiple locations, ensuring compliance with standard security procedures.
- Assisted authorized personnel with secure access while maintaining detailed logs of incidents and vehicle information.
- Developed risk assessment strategies and facilitated emergency drills to ensure preparedness for potential threats.
Warehouse Associate
Courier Distribution Systems
02.2019 - 03.2019
- Delivered Amazon packages promptly, managing logistics for efficient drop-offs.
- Handled sorting and loading of packages while adhering to safety standards and documentation practices.
- Managed physically demanding deliveries including lifting up to 70 pound packages.
Warehouse Associate
United Parcel Service (UPS)
09.2018 - 01.2019
- Operated under the direction of management to sort packages efficiently, ensuring adherence to delivery schedules.
- Engaged in rigorous physical tasks, lifting and processing packages consistently weighing up to 70 pounds.
Sales Associate
Piercing Pagoda
09.2018
- Welcoming customers and providing product knowledge on promotions and inventory.
- Managed store operations including sales transactions, inventory checks, and merchandise displays, ensuring brand standards were maintained.
Executive Assistant and Sales Representative
Solomon Granite & Marble Inc.
06.2014 - 12.2017
- Attend customers as well as clients and vendors
- Process large orders worth over two thousand dollars
- Schedule meetings and installations for clients, customers as well as vendors
- Sign off on paperwork from vendors.
- Complete tasks given by the Manager.
- Directed New hires to their job duties, and briefed employees to their daily duties.
- Managed the store front while the CEO was in a meeting or out of the office.
Education
Master of Science - Counterterrorism
Nichols College
05.2027
Bachelor of Science - Criminal Justice, Minor in Middle East Studies
Worcester State University
12.2023
High School Diploma - undefined
Oxford High School
06.2014
Skills
International extremism studies
CCTV and surveillance
Organizational skills
Leadership and ethics
Juvenile delinquency studies
Domestic terrorism studies
Cultural awareness in business
Foundations of inquiry
Microsoft Office proficiency
Google Workspace applications
CRM software expertise
Navy Junior ROTC experience
Cash handling expertise
Certification
- Valid Driver’s License
- Covid Certificate of Vaccinations
- Department of Utilities Certification for Lyft
LANGUAGES
Fluent in English
Fluent in Spanish
Awards
Superior Leadership Award, Navy Junior Reserve Officer Training Corps, Excellence Award, Navy Junior Reserve Officer Training Corps, American Legion Award, Navy Junior Reserve Officer Training Corps
Timeline
Pharmaceutical Field Auditor/Agent
QPharma for BMS Management
05.2025 - Current
Call Center Representative
Transcore for EZPass MassDOT
05.2024 - 06.2024
Executive Assistant to President
Gideon Cabinetry
06.2021 - 06.2023
Warehouse Associate
FedEx
06.2020 - 07.2020
Crowd Control Security Officer
Secure Environment Bureau for Stop & Shop
05.2020 - 05.2020
Trades Desk / Call Center Representative
Oxford Solutions for Primerica Shareholder Services at BNY Mellon
01.2020 - 05.2020
Corporate Security Officer
Securitas Security of USA for TJX Companies
06.2019 - 11.2019
Warehouse Associate
Courier Distribution Systems
02.2019 - 03.2019
Lyft Comfort Preferred Driver
Lyft Inc.
09.2018 - Current
Warehouse Associate
United Parcel Service (UPS)
09.2018 - 01.2019
Sales Associate
Piercing Pagoda
09.2018
Executive Assistant and Sales Representative
Solomon Granite & Marble Inc.
06.2014 - 12.2017
Master of Science - Counterterrorism
Nichols College
Bachelor of Science - Criminal Justice, Minor in Middle East Studies
Worcester State University
High School Diploma - undefined
Oxford High School
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