Abigail Serrano
Springfield
Summary
Detail-oriented supervisor with strengths in staff oversight and customer satisfaction. Proven ability to implement efficient workflows, manage inventory, and resolve complaints effectively.
Overview
12
12
years of professional experience
Work History
Supervisor
Environment Control
Springfield
05.2025 - Current
- Supervised cleaning staff to ensure compliance with safety and quality standards.
- Trained new employees on proper cleaning techniques and equipment use.
- Monitored inventory levels of cleaning supplies and equipment.
- Conducted inspections to maintain cleanliness in assigned facilities.
- Implemented efficient workflows to optimize cleaning processes and reduce downtime.
- Assisted management in evaluating staff performance and providing feedback.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Restaurant Hostess
Villa Napoletana
East Longmeadow
04.2022 - 07.2024
- Greeted and seated guests in a welcoming manner.
- Managed reservation system and ensured accurate table assignments.
- Assisted in maintaining cleanliness and organization of the entrance area.
- Handled waitlist efficiently during peak dining hours.
- Monitored dining room atmosphere for comfort and satisfaction of guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted with menu recommendations and answered questions about food and beverages.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Prepared and stocked bar supplies to ensure efficient service.
- Assisted bartenders with drink preparation and customer service tasks.
Human Resources Specialist
Army National Gaurd
springfield
05.2014 - 02.2020
- Supported benefits administration and enrollment processes for employees.
- Maintained human resources records by processing applications and resumes.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
Education
High School Diploma -
Westfield Vocational Highschool
Westfield, MA06-2014
Skills
- Staff supervision
- Inventory management
- Quality control
- Attention to detail
- HR record management
- HR record maintenance
- Employee training
- Customer service
- HR record keeping
Timeline
Supervisor
Environment Control
05.2025 - Current
Restaurant Hostess
Villa Napoletana
04.2022 - 07.2024
Human Resources Specialist
Army National Gaurd
05.2014 - 02.2020
High School Diploma -
Westfield Vocational Highschool