Aboubakr El Badaoui
Marrakesh
Summary
Luxury hospitality professional with over 10 years of experience in guest relations across internationally recognized five-star properties, including brands such as Sofitel and Mövenpick Hotels & Resorts. Currently serving as Guest Experience Supervisor at Salman Hotel, specializing in service excellence, personalized guest engagement, and team coordination. Passionate about elevating the guest journey and advancing toward a Guest Relations Manager role.
Overview
9
9
years of professional experience
Work History
Guest Experience Supervisor
Selman Hôtel
Marrakesh
11.2025 - Current
- Supervise daily front office and guest service operations.
- Ensure high levels of guest satisfaction and service quality.
- Handle guest inquiries, complaints, and special requests.
- Coordinate with housekeeping and other departments for smooth operations.
- Monitor staff performance and maintain service standards.
- Perform weekly Duty Manager shifts, overseeing overall hotel operations and handling escalated issues.
Guest Relation Supervisor
ACCOR Hotels
Marrakech, Morocco
10.2024 - 10.2025
- Organized and conducted hotel tours for external visitors, ensuring a seamless and welcoming experience.
- Managed the lobby and handled guest check-ins, providing a warm and efficient welcome.
- Prepared detailed guest profiles to ensure personalized service and satisfaction for returning clients.
- Managed and coordinated guest requests, liaising with various departments to fulfill specific needs.
- Handled incoming phone calls, providing prompt and accurate assistance.
- Collaborated with different departments to coordinate and execute guest services and special requests.
Guest Relation
Royal Mansour Hotel
Marrakesh, Morocco
09.2022 - 09.2024
- Welcomed guests upon arrival, ensuring a positive first impression.
- Assisting guests with check-in and check-out procedures.
- Answering guest inquiries and providing information about the hotel's amenities, services, and local attractions.
- Handling guest complaints and resolving issues in a timely and professional manner.
- Conducting guest satisfaction surveys and analyzing feedback to identify areas for improvement.
- Overall, as a guest relation intern at ROYAL MANSOUR Hotel, my duties have been centered around providing exceptional customer service and ensuring guests have a memorable and enjoyable stay at the hotel.
Ambassador
Louis Vuitton
Marrakesh, Morocco
06.2022 - 07.2022
- Served as an Ambassador for Louis Vuitton during events.
- Provided a high-end, luxury experience to VIP customers.
Customer Service
Suisse Arabian
Marrakesh, Morocco
11.2021 - 05.2022
- Facilitated customer engagement through welcoming interactions.
- Facilitated product location to enhance customer satisfaction.
Guest Relation Team Leader
National Aviation Service
Marrakesh, Morocco
12.2016 - 06.2020
- Meet and Assist VIP passengers on arrival and during departure.
- Managing a team of employees dedicated to handling questions and concerns from customers who purchase a company's goods or services.
- Ensuring staff members know how to respond to inquiries in line with the organization policies will maintain positive relationship with the customer base.
- Receiving incoming phone calls or electronic messages from customers.
Education
Higher National Diploma - Hospitality Management
ÉCOLE HÔTELIÈRE DE TOULOUSE (GRETA)
Toulouse Higher National Diploma - undefined
ROYAL MANSOUR ACADEMY
Marrakesh12.2024
CCFA Diploma - specialised cabin crew training in air and maritime transportation
Marrakesh12.2015
Skills
PROFESSIONAL HOSPITALITY
CUSTOMER SERVICE
TEAM LEADER
ORGANISATION
TEAM WORK
ARABIC
OPERA
Languages
ARABE
ENGLISH
FRENCH
ITALIAN
Personal Information
- Title: GUEST RELATION MANAGER
- Driving License: Permis B
Timeline
Guest Experience Supervisor
Selman Hôtel
11.2025 - Current
Guest Relation Supervisor
ACCOR Hotels
10.2024 - 10.2025
Guest Relation
Royal Mansour Hotel
09.2022 - 09.2024
Ambassador
Louis Vuitton
06.2022 - 07.2022
Customer Service
Suisse Arabian
11.2021 - 05.2022
Guest Relation Team Leader
National Aviation Service
12.2016 - 06.2020
Higher National Diploma - undefined
ROYAL MANSOUR ACADEMY
CCFA Diploma - specialised cabin crew training in air and maritime transportation
Higher National Diploma - Hospitality Management
ÉCOLE HÔTELIÈRE DE TOULOUSE (GRETA)