Brian Harrison
Chelsea
Summary
Proven leader in the catering and retail sectors, where I streamlined operations and enhanced client satisfaction. Expert in staff management and food safety compliance, I excel in fostering team growth and ensuring service excellence. My approach combines effective communication with rigorous sanitation standards, driving significant improvements in efficiency and customer loyalty.
Overview
19
19
years of professional experience
Work History
Catering Supervisor
Matias & Reyes Catering Plus
05.2006 - Current
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
Key Holder
Stonewall Kitchen
01.2023 - 11.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Shift Manager
BJ's Wholesale Club
03.2020 - 11.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Chelsea High School
Chelsea, MASkills
- Written and verbal communication
- Scheduling staff
- Hygiene practices
- Sanitation standards
- Food safety compliance
- Staff management
- Basic accounting
- Customer service
- Time management
References
Matias & Reyes Catering Plus
Luis E. Reyes Jr.
857-318-1200
BJs Wholesale Club
Royal Hector
617-291-8412
Stonewall Kitchens
Delbert Davis Jr.
617-959-3574
Timeline
Key Holder
Stonewall Kitchen
01.2023 - 11.2024
Shift Manager
BJ's Wholesale Club
03.2020 - 11.2022
Catering Supervisor
Matias & Reyes Catering Plus
05.2006 - Current
Chelsea High School
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