Mark Hurley
Woburn
Summary
Results-driven healthcare professional with over a decade of experience in patient support management and pharmaceutical operations. Demonstrates expertise in insurance and reimbursement processes, cross-functional team collaboration, and patient-centric program leadership. Skilled at building strong partnerships with vendors, specialty pharmacies, and internal teams to ensure seamless access to therapy for patients. Recognized for excellence in training, program development, and driving operational efficiency while maintaining a steadfast commitment to patient care.
Patient care professional with strong background in managing patient support services. Proven ability to improve patient satisfaction and optimize support protocols. Reliable team player with focus on collaboration and adaptability in dynamic environments. Skilled in patient advocacy and process improvement.
Overview
11
11
years of professional experience
Work History
Senior Patient Support Manager (Sr. PSM) – Natpara Special Use Program (SUP)
Takeda Pharmaceuticals
02.2022 - Current
- Helped lead the Natpara Patient Support Program (PSM) and Special Use Program (SUP) since 2021
- Covering team lead for the SUP team, covering at various times since 2022
- Serve as a key liaison with vendors and service providers, ensuring seamless collaboration for program success
- Facilitate new hire interviews and lead new hire training initiatives for the SUP team
- Acted as Specialty Pharmacy Liaison Lead for contracted specialty Pharmacy (Theracom) and our in-house Vendor Management team
- Provide expert counseling on insurance and reimbursement options
Patient Support Manager
Shire/Takeda Pharmaceuticals
02.2016 - 02.2022
- Provided expert counseling to patients and families on insurance and reimbursement options
- Coordinated with medical offices to secure insurance authorizations
- Maintained daily communication with Regional Business Directors, Patient Education Liaisons, and Medical Science Liaisons to ensure accurate and timely insurance approvals and reauthorizations
- Collaborated with cross-functional teams, pharmacies, and patients/families to manage all steps required for therapy access
- Partnered with Safety and Pharmacovigilance (PV) to report Adverse Events (AEs) and product complaints promptly
- Documented comprehensive case histories, including notes from pharmacies, insurance, medical offices, and patient/family interactions
- Identified adherence trends and recommended appropriate actions
- Led annual Open Enrollment efforts to ensure patients had adequate insurance coverage for medications
- Advised patients and families on insurance, financial assistance, and patient access programs
- Represented the company at patient meetings, industry conferences, and sales meetings
Case Management Specialist
Sanofi US
03.2014 - 02.2016
- Primary point of contact for patient assistance across multiple sales regions
- Supported business growth by collaborating with sales representatives to streamline processes
- Facilitated bi-weekly utilization reports for the sales team to monitor and adjust strategies
- Provided reimbursement support across three sales regions, covering 10 states
- Supported business growth for over 30 sales representatives
Associate Case Manager
Sanofi US
03.2014 - 09.2015
- Provided reimbursement support for Renvela and Renagel medications
- Responded to inquiries from patients and healthcare professionals via the Renassist helpline
- Delivered patient assistance services across multiple sales regions
- Conducted benefit verifications for eligible patients, ensuring accurate coverage information
- Coordinated with healthcare professionals to provide up-to-date benefit details
Education
Bachelor of Arts -
Southern New Hampshire University
05-2026
University of Massachusetts Boston
01.2006
Skills
- Salesforce Proficiency
- Cross-Functional Team Collaboration
- Effective written and verbal communication
- HIPAA compliance
Awards Recognition
2022, One Takeda Corporate Award, Recognized for outstanding contributions and performance.
Timeline
Senior Patient Support Manager (Sr. PSM) – Natpara Special Use Program (SUP)
Takeda Pharmaceuticals
02.2022 - Current
Patient Support Manager
Shire/Takeda Pharmaceuticals
02.2016 - 02.2022
Case Management Specialist
Sanofi US
03.2014 - 02.2016
Associate Case Manager
Sanofi US
03.2014 - 09.2015
University of Massachusetts Boston
Bachelor of Arts -
Southern New Hampshire University
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