Achraf ELKOUMIKHI

Level 1 support for requests and incidents reported via tickets, phone, or emails. This includes troubleshooting and solving software and hardware issues faced by users, leveraging my technical expertise to diagnose and resolve problems promptly. Additionally, I manage user accounts across various platforms such as Active Directory, Azure, Okta, and Google Workspace, ensuring seamless access and resolving account- related issues efficiently. In major incidents management, I conduct thorough initial diagnoses, gathering essential information to promptly alert relevant stakeholders.

Reviewing and moderating user-generated content to uphold platform guidelines and regulations. Proficient in identifying and removing inappropriate or harmful material to maintain a safe online environment.

Managing Office tasks and responsibilities, ensuring smooth operations, while simultaneously leading the development of a desktop invoicing application for my graduation project.

Commercial and customer relations department.