Achraf Jeddi
Casablanca,Morocco
Summary
A dynamic, highly articulate, and mature English Literature graduate with a diverse background in premium customer service, quality assurance, and international education. Proven ability to thrive in fast-paced environments, handle multicultural interactions, and maintain high standards of safety and service. Eager to leverage these skills as a dedicated Cabin Crew member with Emirates.
Overview
9
9
years of professional experience
Work history
Quality Analyst - Push Feature - MENA market
TikTok
Casablanca, Morocco
07.2022 - 07.2026
- Achieved a remarkable QA accuracy rate in a challenging environment by quickly adapting to the removal of critical analytical tools, demonstrating exceptional adaptability and resourcefulness.
- Improved team quality and performance through the provision of timely and detailed Root Cause Analyses (RCAs) and personalized feedback, addressing areas for improvement and reinforcing best practices.
- Led regular policy alignment meetings with moderators, effectively resolving issues and fostering a culture of clarity, continuous improvement, and high performance across the team.
- Initiated and led team bonding and personal development initiatives, such as regular engagements with the Push team and bi-weekly QA upskilling sessions, promoting a positive and productive team atmosphere.
- Successfully completed training for new Moderators / QAs; in addition delivering to coaching session for moderators
Community Content Specialist
TikTok
Casablanca, Morocco
03.2021 - 07.2022
- Responsible for content safety of short video in MENA region (SA-EG-JO-MA-EA)
- Maintaining and implementing community content security standards
- Sub-advising the team and holding weekly calibrations
Host
Mcdonald's
Meknes
07.2017 - 07.2018
- Contribution to sales development through marketing actions
- Management of organized visits
- Reception of charitable associations
- Event management
Volunteer English teacher
AISEC
Cairo
04.2018 - 06.2018
- Promoting cultural activities
- Oral production and English teaching
- Organization of communication workshop
Education
Bachelor degree - English Literature
Moulay Ismail university
MeknesSkills
- Microsoft Office
- Excel
- PowerPoint
- Word
- Data analysis
- Team Management
- Teamwork
- Adaptability
- Problem-solving
- Interpersonal communication
Langues
English
Fluent
French
Intermediate
Arabic
Native
Timeline
Quality Analyst - Push Feature - MENA market
TikTok
07.2022 - 07.2026
Community Content Specialist
TikTok
03.2021 - 07.2022
Volunteer English teacher
AISEC
04.2018 - 06.2018
Host
Mcdonald's
07.2017 - 07.2018
Bachelor degree - English Literature
Moulay Ismail university