Achraf Safsafi
Casablanca, Mohammedia
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Manager
Foundever
09.2024 - Current
- Led cross-functional teams to enhance operational efficiency and meet project deadlines (PlayStation Project).
Customer Support Specialist
Foundever
08.2023 - 09.2024
- Resolved customer inquiries efficiently through multi-channel support including phone, email, and chat (PlayStation Project).
Freelancer
Fiverr
01.2020 - 01.2024
- Developed and executed tailored solutions for diverse client needs across multiple industries.
- Collaborated with clients to define project goals and establish timelines, ensuring alignment with expectations.
- Computer assembly, Computer troubleshooting and design custom logos.
Customer Support Specialist
Majorel
06.2022 - 08.2023
- Resolved customer inquiries efficiently through multi-channel support including phone, email, and chat (Facebook and Instagram Project).
Senior community manager
WEBIII network
10.2021 - 06.2022
- Developed and implemented community engagement strategies to enhance member participation and satisfaction.
- Led cross-functional teams to execute successful online events and initiatives for diverse community groups on Discord.
Sales consultant
ELECTRO-PLANET
12.2016 - 06.2017
- Developed product knowledge to assist customers in selecting appropriate electronics solutions.
- Conducted market analysis to identify emerging trends and customer preferences.
IT and Networking position
NEXANS
12.2015 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
English Literature - English Language And Literature
FLSHM University
Mohammedia10.2025
High School Diploma -
El Joulane
Mohammedia, Morocco07-2022
English - ADV 1
ALC Mohammedia
Online01.2022
Software Development Courses - IT And Networking
OFPPT
Mohammedia01.2018
IT and Network Maintenance and Support Technician diploma - IT And Networking
OFPPT
Mohammedia, Morocco01.2017
Skills
- Staff development
- Team leadership
- Problem resolution
- Employee coaching and mentoring
- Customer service
- Customer relationship management
- Problem-solving
- Multitasking
- Performance tracking and evaluation
- Customer focus
- Employee scheduling
- Influencing skills
Certification
Montage: Technical & Creative Vision Certificate.
Effective Online Presence Certificate.
Self-Branding on Twitter Certificate.
Content Writing for Twitter Certificate.
Instagram Account Management Certificate.
Photoshop Certificate.
TikTok Marketing Certificate.
EFSET English Certificate C2 Proficient.
LANGUAGES
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
PROFILE
- Ability to maintain high standards and pay close attention to details.
- Well-spoken in a friendly manner.
- Having a flexible and pro-active approach to work.
- Enthusiastic, energetic with a positive, can-do attitude.
- Ability to take initiative.
HOBBIES
Boxing, Weight Lifting, Photography, Gaming, Reading and continuous self-improvement.
Timeline
Team Manager
Foundever
09.2024 - Current
Customer Support Specialist
Foundever
08.2023 - 09.2024
Customer Support Specialist
Majorel
06.2022 - 08.2023
Senior community manager
WEBIII network
10.2021 - 06.2022
Freelancer
Fiverr
01.2020 - 01.2024
Sales consultant
ELECTRO-PLANET
12.2016 - 06.2017
IT and Networking position
NEXANS
12.2015 - 04.2016
English Literature - English Language And Literature
FLSHM University
High School Diploma -
El Joulane
English - ADV 1
ALC Mohammedia
Software Development Courses - IT And Networking
OFPPT
IT and Network Maintenance and Support Technician diploma - IT And Networking
OFPPT