Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PROFILE
HOBBIES
Timeline
Generic
Achraf Safsafi

Achraf Safsafi

Casablanca, Mohammedia

Summary

Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Manager

Foundever
09.2024 - Current
  • Led cross-functional teams to enhance operational efficiency and meet project deadlines (PlayStation Project).

Customer Support Specialist

Foundever
08.2023 - 09.2024
  • Resolved customer inquiries efficiently through multi-channel support including phone, email, and chat (PlayStation Project).

Freelancer

Fiverr
01.2020 - 01.2024
  • Developed and executed tailored solutions for diverse client needs across multiple industries.


  • Collaborated with clients to define project goals and establish timelines, ensuring alignment with expectations.


  • Computer assembly, Computer troubleshooting and design custom logos.

Customer Support Specialist

Majorel
06.2022 - 08.2023
  • Resolved customer inquiries efficiently through multi-channel support including phone, email, and chat (Facebook and Instagram Project).

Senior community manager

WEBIII network
10.2021 - 06.2022
  • Developed and implemented community engagement strategies to enhance member participation and satisfaction.
  • Led cross-functional teams to execute successful online events and initiatives for diverse community groups on Discord.

Sales consultant

ELECTRO-PLANET
12.2016 - 06.2017
  • Developed product knowledge to assist customers in selecting appropriate electronics solutions.
  • Conducted market analysis to identify emerging trends and customer preferences.

IT and Networking position

NEXANS
12.2015 - 04.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

English Literature - English Language And Literature

FLSHM University
Mohammedia
10.2025

High School Diploma -

El Joulane
Mohammedia, Morocco
07-2022

English - ADV 1

ALC Mohammedia
Online
01.2022

Software Development Courses - IT And Networking

OFPPT
Mohammedia
01.2018

IT and Network Maintenance and Support Technician diploma - IT And Networking

OFPPT
Mohammedia, Morocco
01.2017

Skills

  • Staff development
  • Team leadership
  • Problem resolution
  • Employee coaching and mentoring
  • Customer service
  • Customer relationship management

  • Problem-solving
  • Multitasking
  • Performance tracking and evaluation
  • Customer focus
  • Employee scheduling
  • Influencing skills

Certification

Montage: Technical & Creative Vision Certificate.

Effective Online Presence Certificate.

Self-Branding on Twitter Certificate.

Content Writing for Twitter Certificate.

Instagram Account Management Certificate.

Photoshop Certificate.

TikTok Marketing Certificate.

EFSET English Certificate C2 Proficient.

LANGUAGES

Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working

PROFILE

  • Ability to maintain high standards and pay close attention to details.
  • Well-spoken in a friendly manner.
  • Having a flexible and pro-active approach to work.
  • Enthusiastic, energetic with a positive, can-do attitude.
  • Ability to take initiative.

HOBBIES

Boxing, Weight Lifting, Photography, Gaming, Reading and continuous self-improvement.

Timeline

Team Manager

Foundever
09.2024 - Current

Customer Support Specialist

Foundever
08.2023 - 09.2024

Customer Support Specialist

Majorel
06.2022 - 08.2023

Senior community manager

WEBIII network
10.2021 - 06.2022

Freelancer

Fiverr
01.2020 - 01.2024

Sales consultant

ELECTRO-PLANET
12.2016 - 06.2017

IT and Networking position

NEXANS
12.2015 - 04.2016

English Literature - English Language And Literature

FLSHM University

High School Diploma -

El Joulane

English - ADV 1

ALC Mohammedia

Software Development Courses - IT And Networking

OFPPT

IT and Network Maintenance and Support Technician diploma - IT And Networking

OFPPT
Achraf Safsafi