Adam Majdi
Casablanca,CAS
Summary
Motivated Customer Service Representative with 6 months of experience in a call center and 3 months of experience in the restaurant industry at NOURI. At 20 years old, I am proficient in multilingual communication (English and French), customer relationship management, and conflict resolution. Demonstrated ability to provide exceptional customer service in both fast-paced hospitality and call center environments. Eager to apply my skills in customer interaction and service efficiency to contribute to a leading Canadian company and to continue growing professionally in a diverse and dynamic workplace.
Overview
2
2
years of professional experience
Work History
Waiter
NOURI Restaurant
CASABLANCA
05.2024 - 08.2024
- Greeted and seated guests, providing menu recommendations and ensuring a pleasant dining experience.
- Managed multiple tables simultaneously in a busy restaurant, maintaining attention to detail and timely service.
- Processed orders and coordinated with kitchen staff to ensure accurate and prompt delivery of food and beverages.
- Assisted in training new staff members, sharing best practices for effective customer service and teamwork.
Customer Service Representative
PERFECT TELEMARKETING
Casablanca
06.2023 - 09.2023
- Provided exceptional customer support in a high-volume call center, handling over 100 calls daily with a focus on quality service.
- Resolved customer inquiries and issues efficiently, leading to a 20% improvement in customer satisfaction ratings.
- Utilized CRM software to track customer interactions and follow up on unresolved cases, ensuring prompt resolution.
- Collaborated with the sales team to identify and leverage upselling opportunities, contributing to a 15% increase in sales.
Crew Member
MCDONALD'S
CASABLANCA
06.2022 - 09.2022
- Delivered fast, friendly service to customers in a high-paced environment, maintaining accuracy in order processing.
- Worked collaboratively with team members to meet daily service targets, ensuring smooth operations during peak hours.
- Handled cash transactions and operated the POS system, ensuring correct billing and balancing of cash drawers.
- Maintained cleanliness and organization of work areas, adhering to food safety and hygiene standards.
Education
High School Diploma -
ISTA ROCHE NOIRE
CASABLANCA06-2024
Bachelor of Science - Bachelor's Degree in Accounting Management
LYCEE IBNO MANDOUR
CASABLANCA06-2023
Skills
- Customer Service Excellence - Ability to provide high-quality service, ensuring customer satisfaction in both call center and restaurant settings
- Multilingual Communication - Proficient in English and French, capable of effectively communicating with diverse customer bases
- Conflict Resolution - Skilled in addressing and resolving customer complaints efficiently, maintaining a positive customer experience
- Sales Support - Experience in upselling and cross-selling products or services, contributing to overall sales goals
- Problem-Solving - Strong ability to identify issues and implement effective solutions under pressure
- Adaptability - Quick to adapt to new tasks, environments, and challenges, ensuring smooth operations in various roles
Timeline
Waiter
NOURI Restaurant
05.2024 - 08.2024
Customer Service Representative
PERFECT TELEMARKETING
06.2023 - 09.2023
Crew Member
MCDONALD'S
06.2022 - 09.2022
High School Diploma -
ISTA ROCHE NOIRE
Bachelor of Science - Bachelor's Degree in Accounting Management
LYCEE IBNO MANDOUR
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