Mostafa Abdelhamid
Sales/Customer Service
Attleboro
Summary
Seasoned professional with a robust background in sales and customer service, notably at Abu Dhabi Commercial Bank. Excelled in roles requiring exceptional communication and problem-solving skills, driving sales growth, and enhancing customer satisfaction. Proven expertise in retail management and Microsoft Office Suite, achieving significant brand development and revenue increase.
Overview
22
22
years of professional experience
Work History
Teller / Customer Service Agent
Abu Dhabi Commercial Bank (ADCB)
Abu Dhabi
01.2020 - 04.2024
- Provided exceptional customer service, resolving inquiries and issues
- Processed financial transactions accurately and efficiently
- Transitioned from Teller to Customer Service Agent, demonstrating adaptability and growth
Cashier
ADNOC Gas Station
Abu Dhabi
08.2016 - 12.2019
- Handled cash and card transactions quickly and accurately
- Provided friendly and efficient customer service
- Maintained a clean and organized work environment
Customer Service Agent
Etisalat
Cairo
01.2014 - 07.2016
- Resolved customer inquiries and technical issues
- Provided information on products and services
- Maintained detailed customer records
Sales Associate
Misr Italiy Real Estate
Cairo
09.2011 - 12.2013
- Generated sales leads and closed deals
- Provided detailed information on real estate properties
- Built strong relationships with clients
Owner
Mix Phone Shop
Bani Swayf
07.2006 - 08.2011
- Managed all aspects of a mobile phone retail business
- Built a strong brand reputation and customer base
- Handled sales, customer service, and inventory management
Secretary of Vice President
Bani Swayf University
12.2009 - 08.2011
- Provided administrative support to the Vice President
- Managed correspondence and scheduling
- Organized and maintained confidential documents
Sales Representative
KU-Trade (Agent for KUMA Mobile)
01.2010 - 06.2010
- Promoted and sold mobile phones and accessories
- Achieved sales targets and provided customer support
Manager of Sales and Marketing
Rowad IT (Information Technology)
10.2008 - 04.2009
- Developed and implemented sales and marketing strategies
- Managed a team of sales representatives
- Increased brand awareness and sales revenue
Sales Representative
NATCOM (Agent for Mobinil)
08.2007 - 08.2008
- Sold mobile phone services and products
- Provided excellent customer service
- Met and exceeded sales goals
Salesman
My Way Co.
Bani Suwayf
10.2002 - 01.2004
- Promoted and sold a range of skincare items.
Education
License - Faculty of Arts, Department of Documents & Libraries & Information System
Bani Swayf University
Bani Swayf, EgyptSkills
- Customer Service
- Sales
- Cash handling
- Communication
- Problem-Solving
- Retail Management
- Inventory Management
- Microsoft Office Suite
Personal Information
- Date of Birth: 07/23/87
- Marital Status: Married
Preferred Name
Adam Freeman
Languages
English
Full Professional
Arabic
Native/ Bilingual
Affiliations
- Volunteer at Friends Of the Attleboro Animal Shelter
Timeline
Teller / Customer Service Agent
Abu Dhabi Commercial Bank (ADCB)
01.2020 - 04.2024
Cashier
ADNOC Gas Station
08.2016 - 12.2019
Customer Service Agent
Etisalat
01.2014 - 07.2016
Sales Associate
Misr Italiy Real Estate
09.2011 - 12.2013
Sales Representative
KU-Trade (Agent for KUMA Mobile)
01.2010 - 06.2010
Secretary of Vice President
Bani Swayf University
12.2009 - 08.2011
Manager of Sales and Marketing
Rowad IT (Information Technology)
10.2008 - 04.2009
Sales Representative
NATCOM (Agent for Mobinil)
08.2007 - 08.2008
Owner
Mix Phone Shop
07.2006 - 08.2011
Salesman
My Way Co.
10.2002 - 01.2004
License - Faculty of Arts, Department of Documents & Libraries & Information System
Bani Swayf University
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