Adam Mitchell
Lynn
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated automotive expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Automotive Service Manager
Midas Auto Service Experts
11.2019 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Technician
Midas Auto Service Experts
06.2014 - 11.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Repaired and replaced worn and damaged components.
Education
High School Diploma -
Lynn English High School
Lynn, MACertificate of Completion - Automotive Mechanics
Porter And Chester Institute
Woburn, MASkills
- Service writing
- Customer Satisfaction
- Automotive diagnostics
- Parts Ordering
- Customer Relations
- Scheduling
- Quality Standards
- Employee Retention
- Service department operations
- Warranty Administration
- Vendor negotiation
- Labor estimating
- Teamwork and Collaboration
- Team Leadership
- Computer Skills
- Problem Resolution
- Professional and Courteous
- Managing Operations and Efficiency
Timeline
Automotive Service Manager
Midas Auto Service Experts
11.2019 - Current
Automotive Technician
Midas Auto Service Experts
06.2014 - 11.2019
High School Diploma -
Lynn English High School
Certificate of Completion - Automotive Mechanics
Porter And Chester Institute
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