Addford Affum
Leominster
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
15
15
years of professional experience
Work History
Virtual Assistant
L'ema Financial Group
Waltham, MA
02.2023 - Current
- Provide helpdesk support to end-users of proprietary software
- Answer questions about product features and resolve user problems
- Document all issues and generate monthly reports detailing common problems and error trends
- Escalate service questions to appropriate client representatives
- Fill in for in-house IT services as needed, installing new desktop systems for a team of 50 including developers, project managers and quality assurance team members.
Help Desk Support Specialist
Freeway LLC
Houston, TX
01.2021 - 12.2022
- Virus removal, tune ups, clean ups, wireless network issues, hardware installations and windows repairs.
- Map computers to printers and test printing for each computer and printer.
- Troubleshooting or resolving any connection problems.
- Installing and uninstalling programs on computers, IOS and android mobile phones.
- Set up new users with laptops, mobile phones, tablets, and VPN setup.
- Troubleshooting computers, mobile phones and tablets.
- Managing active directory.
- Experience in remote Exchange 0365/ administration of Active Directory
- Accept incoming client troubleshooting calls and emails.
- Responding to client tickets and input my troubleshooting steps via service desk ticketing system
Help Desk Technician
Blessed Hands Care LLC,
Alexandria, VA
02.2020 - 12.2020
- Supported small business customers via inbound technical support calls
- Assisted an average of 30 customers per week having hardware, software and networking issues
- Researched client issues to resolve complaints promptly
- Displayed exceptional people skills and maintained a calm demeanor during every phone call.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Assisted with updating technical support best practices for use by team.
IT Technician
Vodafone
Accra, GH
02.2009 - 08.2013
- Installed and configured hardware,software,systems,networks,printers,and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Managed inventory of IT assets such as laptops,desktops,servers and peripherals.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Arts - Computer Science
Ghanatta College of Art And Design
Accra, GH07.2013
High School Diploma -
Our Lady of Mercy Senior High School (OLAMS)
Tema, GH07.2007
Skills
- LAN aptitude
- Windows XP/Vista
- MS Office proficient
- DHCP/DNS Ethernet and Firewall proficient
- Familiar with Mac desktops
- Service-oriented
- Excels under pressure
- Meticulous and organized
Timeline
Virtual Assistant
L'ema Financial Group
02.2023 - Current
Help Desk Support Specialist
Freeway LLC
01.2021 - 12.2022
Help Desk Technician
Blessed Hands Care LLC,
02.2020 - 12.2020
IT Technician
Vodafone
02.2009 - 08.2013
Bachelor of Arts - Computer Science
Ghanatta College of Art And Design
High School Diploma -
Our Lady of Mercy Senior High School (OLAMS)