Addis Abebe
Peabody
Summary
Accomplished Uber Driver and Valet Supervisor with a proven track record at Uber HQ and VPNE, enhancing customer satisfaction through exceptional service and efficient route planning. Mastered schedule management and vehicle maintenance, ensuring safe and reliable transportation. Achieved top driver status and significantly improved team productivity, demonstrating unparalleled navigation skills and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Uber Driver
Uber HQ
01.2018 - 01.2025
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Adhered to all safety regulations and traffic laws while driving.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Processed payments for rides and provided accurate change when necessary.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
- Communicated with passengers regarding estimated time of arrival.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Followed designated routes and schedules while operating vehicles.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Remained calm and poised in emergent situations.
- Pointed out landmarks and other points of interest to passengers.
- Achieved top driver status with consistent positive feedback from clients.
- Increased ride acceptance rates to ensure consistent service availability.
- Offered insightful local recommendations, enhancing overall customer experience.
- Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
- Maintained excellent punctuality for pickups, contributing to high customer ratings.
- Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
- Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
Valet Supervisor
VPNE
01.2013 - 12.2015
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Issued and collected claim tickets and processed valet parking fees.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Motivated workers to exceptional performance through implementation of new strategies.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Provided punctual, polite valet services to uphold professional standards.
Education
Bachelor of Science - Cyber Security
Bunker Hill Community College
Charlestown, MA01-2026
Associate of Science - Accounting And Finance
St. Mary's University
Ethiopia08-2009
Skills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Vehicle maintenance
- Cleanliness
- Safe driving
- Route planning
- Time management
- Clean driving record
- Map reading
- Fuel efficiency
- Vehicle inspection
- Emergency response
- Safe driving practices
- Traffic laws and regulations
- Database updating
- GPS and route planning
Languages
English
Professional Working
Amharic
Native or Bilingual
Timeline
Uber Driver
Uber HQ
01.2018 - 01.2025
Valet Supervisor
VPNE
01.2013 - 12.2015
Bachelor of Science - Cyber Security
Bunker Hill Community College
Associate of Science - Accounting And Finance
St. Mary's University
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