Summary
Overview
Work History
Education
Skills
Additional Expierence
Timeline
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Addyson Steele

Worcester

Summary

Organized and efficient representative supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Wachusett Mountain Ski Area
11.2018 - 04.2025
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Researched and corrected customer concerns to promote company loyalty.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Associate

Tougas Family Farm
05.2019 - 10.2024
  • Assisted in hosting events/ company outings to ensure the process ran smoothly.
  • Aided in farm chores and tasks where necessary and asked.
  • Trained new staff on functions of the property such as register process and orchard operations.
  • Responsibility of money handling, register closure, and charging of event payments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Arts - History

Worcester State University
Worcester, MA
05-2025

Skills

  • Performance management
  • Adaptability and flexibility
  • Proficient in technology
  • Multitasking and organization
  • Time management
  • Schedule management
  • Analytical thinking
  • Training and mentoring
  • Verbal and written communication
  • Staff assignments and supervision
  • Records management

Additional Expierence

Academic Experience & Historical Research


Independent Researcher | Worcester State University

  • Analyzed historic documents and objects within a material culture framework.
  • Conducted research in archival methods for source preservation, cataloging, and metadata documentation.
  • Developed a clear narrative and shared findings through written and oral presentations.


Capstone Thesis:

  • Conducted in-depth research on analysis aims to explore the historical and on-going exploitation of Nepalese workers by travelers in their quest to conquer the peak of the world using primary and secondary sources.
  • Available upon request or for presentation during interview process.


Research Project:

  • Completed a semester-long independent research project focused on brewing companies during prohibition analyzing and comparing the adaptive strategies employed by various companies during the cessation of alcohol production, positing that those firms that fully transitioned to producing alternative goods achieved greater success both during and after Prohibition, in contrast to those that either failed to adapt or reverted to their pre-Prohibition products.
  • Presented findings in a formal academic setting with accompanying visual/material exhibits.
  • Available upon request or for presentation during interview process.


Additional Skills

  • Historical Research & Archival Methods
  • Primary Source Interpretation
  • Academic Writing & Presentation
  • Microsoft Office & Google Suite
  • Project Coordination

Timeline

Associate

Tougas Family Farm
05.2019 - 10.2024

Customer Service Supervisor

Wachusett Mountain Ski Area
11.2018 - 04.2025

Bachelor of Arts - History

Worcester State University
Addyson Steele