Adelysha Mercado
Chicopee
Summary
Dynamic professional with a proven track record at Fall River Public Schools, excelling in customer service and cultural sensitivity. Adept at fostering community engagement and facilitating communication between diverse groups. Skilled in records maintenance and database administration, ensuring efficient operations and positive relationships within teams.
Overview
6
6
years of professional experience
Work History
Registration Clerk
Fall River Public Schools
Fall River
07.2022 - 12.2024
- Organized and maintained filing systems for confidential documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered customer inquiries via phone and email.
- Provided assistance to students' parents with enrollment forms and school policies.
- Performed administrative duties.
- Completed day-to-day duties accurately and efficiently.
Community Facilitator
Fall River Public Schools
Fall River
09.2021 - 07.2022
- Developed engagement and outreach metrics to solicit community engagement.
- Facilitated meetings between school personnel and parents who did not speak English.
- Act as a liaison between families and schools regarding cultural issues.
- Translate district forms
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Planned and managed different community meetings, public forums and outreach events.
Host
Asia One Sushi & Bar
Fall River
10.2018 - 09.2021
- Greeted guests upon arrival and provided them with menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Provided customers with accurate wait times and monitored waiting list.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Associates in Early Education -
Bryant And Stratton College
Getzville, NY10-2026
High School Diploma -
BMC Durfee High School
Fall River, MA06-2020
Skills
- Customer service
- Team collaboration
- Cultural sensitivity
- Interpersonal and written communication
- Database administration
- Multitasking and prioritization
- Records maintenance
- Verbal and written communication
- Admissions and registrations
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Registration Clerk
Fall River Public Schools
07.2022 - 12.2024
Community Facilitator
Fall River Public Schools
09.2021 - 07.2022
Host
Asia One Sushi & Bar
10.2018 - 09.2021
Associates in Early Education -
Bryant And Stratton College
High School Diploma -
BMC Durfee High School
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