ADOUDI AMIRA
Agadir
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Hardworking professional bringing expertise in reservations, concierge services and department collaboration.
Overview
13
13
years of professional experience
Work History
Welcome and service manager
Club Med Marrakech La Palmeraie
05.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Resident Manager Jade
Club Med Cancun Yucatan
07.2022 - 05.2023
- 58 Suites and Deluxe rooms.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resident Manager LA PERLA
Club Med Miches Playa Esmeralda
11.2020 - 03.2022
Resident Manager AGUAMARINA
Club Med Cancun Yucatan
11.2019 - 09.2020
- 120 Deluxes
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Villas Manager
Club Med Finolhu Villas
10.2018 - 09.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Resident Manager
Club Med Cancun Yucatan, Deluxe
01.2018 - 01.2019
Chef De Village Interim
Club Med Ixtapa Pacific
08.2018 - 10.2018
Resident manager
Club Med Punta Cana
05.2018 - 08.2018
- Reported and documented maintenance requests and scheduled appropriate services.
- Public relations.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Planned special events.
- Communicated effectively with residents, and management.
Public Relations Manager
Club Med Phuket
11.2016 - 04.2017
Assistant Reception Manager
Club Med Marrakech La Palmeraie
12.2015 - 02.2016
Coordinateur Club Med Business
Club Med Palmiye
04.2015 - 11.2015
- Arranged meeting agendas, distributed details and documented meeting activities.
- Kept meetings and procedures in line with constitutional bylaws of club.
- Informed club members about upcoming events or meetings through email blasts and letters.
- Tracked meeting action plans and followed up with parties for required coordination.
Assistant Reception Manager
Club Med Punta Cana
12.2014 - 05.2015
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Front Desk Manager
Club Med Cancun Yucatan
05.2014 - 12.2014
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Front Desk Manager
Club Med Cancun Yucatan
11.2013 - 04.2014
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Responded to customer service inquiries, both in-person and by telephone.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
Front Desk Agent
Club Med Cancun Yucatan
12.2012 - 10.2013
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Concierge Agent
Club Med La Plantation D'albion
04.2012 - 11.2012
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Public Relations Officer
Club Med Yasmina
06.2011 - 11.2011
Spa Manager
Marrakech Ryads Parc & Spa, Marrakech
08.2010 - 10.2010
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
Assistant National and International Press Officer
Edition Festival Awtar From May, 06th To 09th
05.2010 - 05.2010
- Multi-tasked to keep all assigned projects running effectively and efficiently.
Education
MASTER 1 En Sciences De Management
Centre De Formation Des Cadres- ESG
Marrakech - MOROCCO12.2011
Licence - Economie Et Management
ESG - Université De Perpignan Via Domatia
Marrakech - MOROCCO02.2011
TOURISM
ESG - Université De Perpignan Via Domatia
Marrakech- MOROCCO11.2008
High School Diploma -
Alimam Al Houdaigui
Agadir MOROCCO06.2007
Skills
- Quality Control
- Employee Supervision
- Business Development
- Staff Motivation
- Multitasking and Organization
- Honest and Trustworthy
- Hospitality and Accommodation
- Verbal and Written Communication
- Stress Tolerance
- Customer Service Management
Accomplishments
- Club Med Rio Das Pedras (Rio De Janeiro- Brazil) - Executive Assistant to General Manager Club Med Marrakech La Palmeraie (Marocco) – On site Training with the Hotel Service Manager Club Med Agadir (Morocco) - Executive Assistant to General Manager Club Med Agadir (Morocco) - Executive Assistant to General Manager 1st Edition Festival Moonfest World Music (Morocco) - Events Assistant
- Training: LUXURY ATTITUDE certification from IFG September14, 2023
Languages
Arabic, French
Native language
English
Advanced
C1
Spanish
Advanced
C1
Portuguese
Upper intermediate
B2
Timeline
Welcome and service manager
Club Med Marrakech La Palmeraie
05.2023 - Current
Resident Manager Jade
Club Med Cancun Yucatan
07.2022 - 05.2023
Resident Manager LA PERLA
Club Med Miches Playa Esmeralda
11.2020 - 03.2022
Resident Manager AGUAMARINA
Club Med Cancun Yucatan
11.2019 - 09.2020
Villas Manager
Club Med Finolhu Villas
10.2018 - 09.2019
Chef De Village Interim
Club Med Ixtapa Pacific
08.2018 - 10.2018
Resident manager
Club Med Punta Cana
05.2018 - 08.2018
Resident Manager
Club Med Cancun Yucatan, Deluxe
01.2018 - 01.2019
Public Relations Manager
Club Med Phuket
11.2016 - 04.2017
Assistant Reception Manager
Club Med Marrakech La Palmeraie
12.2015 - 02.2016
Coordinateur Club Med Business
Club Med Palmiye
04.2015 - 11.2015
Assistant Reception Manager
Club Med Punta Cana
12.2014 - 05.2015
Front Desk Manager
Club Med Cancun Yucatan
05.2014 - 12.2014
Assistant Front Desk Manager
Club Med Cancun Yucatan
11.2013 - 04.2014
Front Desk Agent
Club Med Cancun Yucatan
12.2012 - 10.2013
Concierge Agent
Club Med La Plantation D'albion
04.2012 - 11.2012
Public Relations Officer
Club Med Yasmina
06.2011 - 11.2011
Spa Manager
Marrakech Ryads Parc & Spa, Marrakech
08.2010 - 10.2010
Assistant National and International Press Officer
Edition Festival Awtar From May, 06th To 09th
05.2010 - 05.2010
MASTER 1 En Sciences De Management
Centre De Formation Des Cadres- ESG
Licence - Economie Et Management
ESG - Université De Perpignan Via Domatia
TOURISM
ESG - Université De Perpignan Via Domatia
High School Diploma -
Alimam Al Houdaigui
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