Adrinel Paulino
Lawrence,MA
Summary
Experienced with front desk management and providing high-quality customer service. Uses organizational skills to maintain efficient office operations and accurate scheduling. Knowledge of front desk procedures and team collaboration ensures professional and welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
Anne Bradstreet Early Childhood Center
02.2025 - Current
- Works under the supervision of a teacher or instructor.
- Watches and supervises students.
- Gives students additional attention and instruction.
- Is present and engaged during class sessions.
- Supports teacher’s lessons by reviewing material with students.
- Contributes to lesson plans and class materials.
- Prepares classroom for the sessions.
- Enforces school and class rules to help teach students appropriate behavior.
- Helps teachers prepare for instruction by getting materials ready or setting up equipment.
- Assists teachers with recordkeeping, such as calculating grades and tracking attendance and tardiness.
- Helps evaluate students in class, between classes, during lunch, breaks, or recess.
- May aid children with special needs with basic tasks, including eating or personal hygiene.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
Lead Front Desk Receptionist
Lowell Dental Arts
08.2023 - 01.2025
- Patient records: Maintain patient records and information, including procedures performed.
- Scheduling: Schedule appointments efficiently to avoid double bookings and long wait times
- Customer service: Greet and register patients, make them feel welcome, and provide excellent customer service
- Communication: Communicate clearly and concisely with patients and the dental team, and listen attentively
- Insurance: Be familiar with insurance plans and policies
- Organization: Manage the flow of information into and out of the office, such as filing patient information and sorting mail.
- Worked using Dentrix
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Supervised and trained junior reception staff, promoting a collaborative team environment.
- Coordinated communication between departments, enhancing service delivery and guest satisfaction.
- Implemented efficient scheduling systems to optimize appointment bookings and resource allocation.
- Maintained accurate records of guest information, ensuring data integrity and compliance with policies.
Pharmacy Technician
Rite Aid
10.2021 - 08.2023
- Maintained inventory levels, conducted regular audits to minimize discrepancies and ensure availability of medications.
- Trained new pharmacy staff on operational procedures and safety protocols to enhance team performance.
- Processed prescription orders accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists with medication management and patient consultations, ensuring clarity in instructions.
- Implemented workflow improvements that resulted in reduced wait times for patients during peak hours.
- Coordinated with healthcare providers to resolve medication-related issues, enhancing patient care quality.
- Monitored expiration dates of medications and managed proper disposal of outdated products according to regulations.
Front Desk Receptionist
New Heights Dental Office
10.2019 - 09.2021
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Scheduled appointments and maintained calendars for office staff, optimizing time management.
- Processed incoming mail and packages, coordinating distribution to relevant personnel.
- Updated and maintained client database, ensuring accuracy of information for future reference.
- Assisted in training new reception staff on front desk protocols and customer service standards.
- Developed standard operating procedures for front desk operations, enhancing workflow consistency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
Aldo
06.2018 - 10.2019
- Check status of purchase orders, call suppliers, and enter ship dates. Also created an excel spreadsheet to track inventory.
- Perform payment on account credit card transactions when requested by customers or financial service managers.
- Reconcile payments on a daily, weekly, monthly, and year-end basis.
- Taking payments, handling transactions, and computing money at the beginning and end of shifts.
- Sales associate tasks included consulting with clients and stylists about appropriate hair care products, their cost, and their use.
- Responsible for answering phone calls and explaining membership plans over the phone as well as registering new clients with a membership that fits their needs and wants.
- Arrange indexed documents according to established systems.
- Responsibilities include getting all the billing done for the day. Processing and receiving payments to attach to the corresponding invoice.
- Answering phone calls, instant messages, and emails to professionally assist customers.
- Exceeded sales targets through effective product presentations and customer engagement.
- Developed strong relationships with clients to enhance customer loyalty and retention.
Education
Bachelor of Science - Behavioral Science
Mercy College
Dobbs Ferry, NY05.2024
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
- Cleaning and sanitizing
- Appointment scheduling
- Data entry proficiency
- Sales assistance
- Workplace safety
- Strong communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
Anne Bradstreet Early Childhood Center
02.2025 - Current
Lead Front Desk Receptionist
Lowell Dental Arts
08.2023 - 01.2025
Pharmacy Technician
Rite Aid
10.2021 - 08.2023
Front Desk Receptionist
New Heights Dental Office
10.2019 - 09.2021
Sales Associate
Aldo
06.2018 - 10.2019
Bachelor of Science - Behavioral Science
Mercy College
Similar Profiles
Marissa PierceMarissa Pierce
Preschool Teacher's Assistant at St John Early Childhood CenterPreschool Teacher's Assistant at St John Early Childhood Center
Newt MurrenNewt Murren
Assistant at Southwest Valley School Early Childhood Center-West CampusAssistant at Southwest Valley School Early Childhood Center-West Campus
Katelyn BonifacioKatelyn Bonifacio
Paraprofessional at Early Childhood Education CenterParaprofessional at Early Childhood Education Center
Mayelin RodriguezMayelin Rodriguez
Manufacturing Technician at LightForce OrthodonticManufacturing Technician at LightForce Orthodontic
Zamira MarraZamira Marra
Lifeguard at YMCALifeguard at YMCA