Ager Birhanu
Cambridge
Summary
Detail-oriented professional with expertise in bookkeeping and community event coordination. Proven ability to communicate effectively and collaborate with teams to foster community engagement and enhance customer satisfaction.
Overview
16
16
years of professional experience
Work History
Book keeping
Shaw's Supermarket
Cambridge
08.2019 - Current
- Generated invoices, reconciled accounts, and managed bookkeeping tasks to ensure timely financial tracking.
- Maintained accurate financial records by filing expense reports and ensuring organized documentation.
- Organized and filed financial documents to support efficient bookkeeping operations.
- Greeted customers and provided exceptional customer service.
- Participated in training new staff on store procedures and customer service.
Volunteer
Church
Cambridge
10.2014 - Current
- Coordinated volunteers for various church activities and outreach programs.
- Engaged with community members to address needs and offer assistance.
- Organized community events to foster fellowship among church members.
- Provided support during worship services, assisting with setup and cleanup.
- Developed communication materials to promote church events and initiatives.
Customer Support Specialist
Boston Tops
Cambridge
01.2011 - 03.2019
- Guided customers through order processes and returns efficiently.
- Delivered product information to enhance customer satisfaction.
- Collaborated with cross-functional teams to resolve complex issues.
- Documented customer feedback to inform service improvement initiatives.
Education
High School Diploma -
Bahir Dar High School
Ethioia09-2004
Skills
- Bookkeeping
- Financial reporting
- Expense tracking
- Tax preparation
- Project management
- Client relations
- Team collaboration
- Problem solving
- Effective communication
- Bilingual Amharic English
Languages
English
Professional
Amharic
Native/ Bilingual
Timeline
Book keeping
Shaw's Supermarket
08.2019 - Current
Volunteer
Church
10.2014 - Current
Customer Support Specialist
Boston Tops
01.2011 - 03.2019
High School Diploma -
Bahir Dar High School